How to return a ticket?

To return tickets, go to "My Orders". Choose your trip and click on "Return tickets". Select tickets from order you want to return, and place a refund.

If you do not see "My Orders", log in to the site. Login - email address that tickets ordered. Password - in the letter sent after your first order on Tutu.ru. If the letter is lost, the password can be restored.

Money will return to that card with which tickets bought for 30 days. But usually come back through 3-4 banking days. Not the entire order amount will return, the size depends on the time when the tickets passed.

In order not to lose on return, make out special return conditions, then we return the entire amount and service collection when returning in an hour and more than the departure of the train.

How to transport the animal in the train?

To transport pets in Russia, you do not need to issue veterinary documents. Small pets, except for large breeds of dogs and dogs, transported in places for fields for hand luggage. The size of the cell in the amount of three dimensions should not exceed 180 cm.

Large dogs should be in muzzles and with a leash, under the supervision of owners or accompanying.

What do you need to take the train?

After payment of the order will send a letter to email with an order form and SMS with a 14-digit code.

If there is an electronic registration, show the conductor the original passport or document to which you bought a ticket, and the order form. Blank can be shown on the phone or print.

The train with electronic registration is marked on the signage of the signature "EL. reg ", and after buying tickets in the letter we write, whether it passed electronic registration.

If the train without electronic registration, get a ticket to the station at the station or in the terminal. To get a ticket, you need the original passport or document to which a ticket, and an order form with a 14-digit code.

The train without electronic registration is marked with the signature "̶̶l̶̶̶̶̶̶̶̶̶̶̶̶̶ ̶r̶se̶g̶", and if the electronic registration is not passed, we are also writing about this in the letter.

What if I was wrong when entering the passenger data?

If mistaken in one letter name, surname, digital passport or date of birth - do not worry. You will be allowed with such a ticket. Exception - the error affects the cost of the ticket, for example, it is paid as "children's", and after the correction should become "adults".

If the carrier is a carrier "FPK", and you confused the passport number, name or patronymic, data can be fixed in the terminal, which is from the conductors or the head of the train. It will be necessary to pay 200 bills for making a new travel document.

Not all conductors know about it, so contact you in advance before the departure of the train.

If there are so many errors that the passenger cannot be identified, - the ticket can only be returned - on the site or at the checkout.

How to change the ticket to another date or another train?

According to Russian Railways, a ticket can be exchanged only for an earlier train. You can still increase the service class - for example, take tickets in the coupe, if there was a reserved seat.

You can exchange a ticket if less than 24 hours before the departure of the train to which the ticket is reissued. If it is impossible for more than 24 hours before departure. You can still not change the carrier and station of departure and arrival. But you can change the station, for example, to leave St. Petersburg to Moscow not from the Moscow railway station, but from Ladoga.

It will not be possible to re-re-ticket for another person.

To exchange a ticket, personally go to the cashier's station with a ticket and the original passport or another document on which the order was made. If you took tickets for children, their presence is not necessary, quite the original birth certificate.

Specify the route and date. In response, we will find Russian Railways information about the availability of tickets and their cost. Choose the appropriate train and place. Pay for a ticket to one of the proposed methods. Payment information will be instantly transferred to Russian Railways and your ticket will be decorated.

How to return a purchased railway ticket?

Is it possible to pay the ticket card? Is it safe?

Yes of course. Payment occurs through the payment gate of the Gateline.net processing center. All data is transmitted over a protected channel.Gateline.net gateway has been developed in accordance with the requirements of the International Security Standard PCI DSS. Software gateway successfully passed audit according to version 3.1.The Gateline.NET system allows you to receive payment by Visa and MasterCard cards, including 3D-Secure: Verified by Visa and Mastercard SecureCode.The payment form of Gateline.net is optimized for various browsers and platforms, including mobile devices.Almost all the Agency's exercises on the Internet work through this gateway.

What is an electronic ticket and electronic registration?

Buying an electronic ticket to the site is a modern and fast way to design a travel document without the participation of a cashier or operator.When buying an electronic railway ticket, the place is bought immediately at the time of payment.After payment for landing on the train you need to either pass the electronic registration, or print a train station.Electronic registration Not available for all orders. If registration is available, it can be passed by clicking on our website the corresponding button. You will see this button immediately after payment. Then it will take the original identity card and the selection of the landing coup. Some conductors do not require a printout, but it is better not to risk.Print e-ticket You can at any time before sending the train at the checkout at the station or in the self-registration terminal. To do this, you need a 14-digit order code (you will receive it via SMS after payment) and the original identity card.

• How to buy a railway ticket?

  • Specify the route and date. In response, we will find Russian Railways information about the availability of tickets and their cost.
  • Choose the appropriate train and place.
  • Pay for a ticket to one of the proposed methods.
  • Payment information will be instantly transferred to Russian Railways and your ticket will be decorated.

• How to return a purchased railway ticket?

• Is it possible to pay the ticket card? Is it safe?

  Yes of course. Payment occurs through the payment gate of the Gateline.net processing center. All data is transmitted over a protected channel.

  Gateline.net gateway has been developed in accordance with the requirements of the International Security Standard PCI DSS. Software gateway successfully passed audit according to version 3.1.

  The Gateline.NET system allows you to receive payment by Visa and MasterCard cards, including 3D-Secure: Verified by Visa and Mastercard SecureCode.

  The payment form of Gateline.net is optimized for various browsers and platforms, including mobile devices.

  Almost all the Agency's exercises on the Internet work through this gateway.

• What is an electronic ticket and electronic registration?

  Buying an electronic ticket to the site is a modern and fast way to design a travel document without the participation of a cashier or operator.

  When buying an electronic railway ticket, the place is bought immediately at the time of payment.

  After payment for landing in the train you need:

  • or pass electronic registration;
  • or print a ticket at the station.

  Electronic registration Not available for all orders. If registration is available, it can be passed by clicking on our website the corresponding button. You will see this button immediately after payment. Then it will take the original identity card and the selection of the landing coup. Some conductors do not require a printout, but it is better not to risk.

The train schedule for the station Moscow, mapped on this page, is informative and does not contain operational changes related to repair work and other circumstances. When planning a trip, it is recommended to clarify the schedule at the help desk.

Trains in Moscow Station

To date, the train schedule at Moscow station includes 693 railway rails far follow, of which 268 are made daily. Minimum train time of trains 0 h 1 m (composition on the route Alexandrov 1 - Moscow-Yaroslavskaya), and the maximum 15 h 33 m (flight along the route Adler - Kazan Pass.). Most of the train schedules arrives from settlements: St. Petersburg, Nizhny Novgorod, Brest at 00:35, 10:20, 06:47, respectively. The compositions traveling from the Moscow station follow further along the routes - Moscow, Saint Petersburg , Moscow - Nizhny Novgorod Departure at 00:20, 06:35, respectively. When planning a trip, it is worth considering that the schedule of some trains, such as the 133rd Arkhangelsk - Minsk Pass. (Arrival - 01:15, Departure - 01:40), 063B Novosibirsk-Main Mogilev-1 (01:15, 01:40), 063B Novosibirsk-Chief - Minsk Pass. (01:15, 01:40), 063B Novosibirsk-Chief - Gomel-Pass. (01:15, 01:40) Have a special schedule of movement, so it is recommended to specify the schedule at a specific date.