17.05.2019 , 10:38 1330

« Ural Airlines»Clean flights from Zhukovsky to Paris and Nice from May 18, 2019. Passengers offer to change the route or make a forced return of tickets. About this on the official website of the carrier.

Flights are canceled due to the position of French airplanes, which are considering Zhukovsky as the fourth airport of the capital. Air communication between Moscow and France is governed by international treaties, under the terms of which russian airlines Only three metropolitan air harvesters can be removed.

Because of such a requirement, the "Ural Airlines" when performing a flight to Paris in April of this year were forced to commit an intermediate, which caused great discontent with passengers, counting on a direct flight.

Without the ability to transport customers on the previously announced routes, "Ural Airlines" cancel flights from Zhukovsky Airport to Paris and Nice from May 18, 2019.

Customers who have already bought tickets in these areas, the carrier offers a forced return or change the route: instead of Paris, fly from Zhukovsky to Prague or from Domodedovo to Bordeaux, and instead of Nice - from Domodedovo in Montpellier.

In the opposite direction, flights from Paris to Zhukovsky with a stop in Prague or without transplanting from Bordeaux to Domodedovo. From Nice to Zhukovsky with a stop in Prague and directly from Montpellier to Domodedovo. Flights to / from Bordeaux are available from June 1, to / from Montpellier - from June 2.

A ticket for bonuses can only be bought on the airline's website in the Personal Account of the participant of the program "Wings". You can use when paying the tariff (ticket costs excluding fees) any number of bonuses from your bonus account, and the remaining part of the tariff (the cost of the ticket without taking into account fees) to pay for the bank card. If the bonuses in your account are sufficient, the discount can reach the full cost of the tariff (the cost of the ticket without taking into account fees). Cost of fees I. additional services Paid by rubles of the Russian Federation.

Check-ticket, get partner services for bonuses possible if there are at least 1 qualifying bonus (bonus obtained as a result of a commercial flight) In the score of the participant of the program "Wings".

• With partial payment of the airflight on the airline website, the available form of payment is only payment by the Visa and MasterCard bank card, mixed payment forms, incl., "Thank you from Sberbank" bonuses, in this case do not apply.
• With partial payment by bonuses on the airline airline website separately for each passenger. Flights Children under 2 years old without charging fees are drawn up to the already acquired ticket in the company cassette or a call to the passenger support services.

With an insufficient number of bonuses for registration of airfall, or in the absence of qualifying bonuses, the participant of the "Wings" bonus program can acquire a certificate for qualifying bonuses in the Personal Account on the airline's website. Pay the certificate on the site is possible by the Visa or MasterCard bank card in the participant's personal account.

The certificate can be acquired both on themselves and for any third party, and the registration of the third participant in the Wings program is necessary strictly before the certificate acquisitions.

Promo

Free standard of baggage provisions for the tariff promo, if there is no wings card, is: one suitcase up to 10 kg

The dimensions of each place of the registered baggage must be no more than 50 × 50 × 100 cm, in the sum of three dimensions of no more than 203 cm.

How to return a ticket in case of cancellation?

In case of cancellation of the flight, you can return the cost of all or partially used transportation according to the rules of your tariff without retention of fines and fees.

We won the court on March 15, 2019 (Nikulinsky Court of Moscow). On the Internet there is no information about the rights of passengers when canceling the flight, and these are the rights of these many on fact!

We took three tickets on the route Moscow-Warsaw-Moscow (I, my husband, daughter). The airline canceled the return pace, which he notified us three weeks before departure. They suggested that we postpone the return date from Warsaw for two days later. We could not agree to this, since firstly, we started a working week, and secondly, the Schengen visa ended. I told about all this to the operator, while serving to the airline, and asked to transplant to any flight but to the date we need (according to the purchased reverse ticket). I was denied. Offered a partial return of money for flight canceled by them.

Since to fly in any case, urgently purchased tickets on the same route from another airline for significantly big money.

1. The claim is written about pre-trial settlement. We did this, the Ural Airlines did the document ignored.

2. The case is submitted to the court, it is necessary to hire a lawyer, which will issue a statement of a statement of claim, and wait. The court is not a quick thing

Not one of the court sessions, representatives of the Ural Airlines appeared, but sent a letter to reduce the law on the law for the fact that the case was not resolved before the court, and also accused us in an attempt to illegal enrichment during their account. At the same time, almost the year of the airline kept the money received from us for a canceled flight.

As a result, we won the case. Ipish for those who found themselves in the same situation that it is worth it for the law:

1. Full compensation for all tickets

2. Payment of difference in price for the ticket that you are forced to buy in return (on the same route and in the same dates)

3. Payment of fine 100% of the price of a ticket for keeping money for a long time

4. Payment of the fine for non-compliance with the condition of pre-trial settlement of the dispute

5. Compensation of moral damage to all passengers

6. When a flight from EU countries, a penalty of 250 euros per passenger (if canceled for 14 and less days before departure)

7. Compensation of court costs

Unfortunately, most of us do not know about their rights, and the company uses it. It is much easier for them to lose one court, because the income from those who did not go to court when the flight abolition is 1000 times higher and will easily cover all expenses.

It is no secret that the Ural Airlines constantly cancel flights, violating the rights of passengers. The question remains open, and how do they manage to avoid responsibility for such actions?

With great pleasure I will give all deceived full information About your rights and nuances of appeal to court.