Special attention, assistance requires passengers in a state of illness, disabled during landing, disembarkation, when providing various services at the airport, during the flight. According to the rules of airlines, the number of passengers with limited capabilities on board the aircraft must correspond to a sufficient number of passengers who will be able to assist them.
It is forbidden to take on board the aircraft of passengers with an additional provision of oxygen and with limitations regarding the use of oxygen cylinders. The flight can be denied a passenger transported on a stretcher, as well as if there is a chance of causing harm to passengers and an airplane.
Transportation of passengers with limited abilities
If health condition is in critical condition and flight can lead to its deterioration and threat of life, passengers are allowed on board if medical document, certificates certified by the doctor's signature and the seal of honey. institutions. The airline reserves the right to request from the passenger a statement that he is responsible for the consequences of the flight over.
Transportation of passengers in need of help
Persons in need of providing special care are infectious patients; Passengers need special medical equipment; persons who need help on medical testimony; Persons pose a threat to other passengers. Transportation of such a group of people is carried out in harmony with honey. The certificate in which the date and number of the flight is indicated, accompanied by a person ready to provide the necessary assistance and measures of influence.
Transportation of incapacitated persons
Incassive persons are allowed to transport only by the presence of honey. The conclusion that allows flight. The incapable passengers according to the rules are the first landing, and go out the latter. People with deafness and blindness, people of old age and children with infectious diseases such a conclusion and a special defendant, as well as special help during the flight are not needed. However, help finds at the airport when landing and disembarking. Blind and deafers have the right to take a guide dog's aircraft. The dog must have a leash, a muzzle and a document confirming the preparation of a guide dog.
Passengers with disabilities are referred to in PoL (PASSENGER INFORMATION LIST). For each category of such passengers, special codes are installed, which are indicated in the ticket and in the passenger landing pass:
Blnd - blind or visually impaired passenger;
Deaf - a deaf passenger;
DPNA - a passenger with intelligence disorders capable of understanding who needs to be accompanied by a person who has care for this passenger in flight;
MaAs - a passenger who needs to meet and accompany, who needs help in obtaining baggage (can be used together with the designations of BLND and DEAF)
Meda - patients who may need to pass a medical examination;
STCR - Patients with stretcher passengers;
WCHC - letter with means "place in the cab". The passenger cannot move independently, the wheelchair is required for movement on the platform and the aircraft salon;
WCHS - letter S means "steps". The passenger cannot rise and descend along the steps of the ladder, but can independently move away to its place in the cabin. The wheelchair is necessary to move from and to the aircraft or landing gallery;
WCHR - the letter R means that the wheelchair will need when driving to the aircraft or from it and which is able to rise / go down on the trap itself;
WCMP - the passenger travels with a wheelchair;
WCBD - the passenger travels with a wheelchair on a dry electrical battery;
WCBW - the passenger travels with a wheelchair on a battery with a liquid electrolyte.
Planting patients with passengers and their accompanying must be carried out before landing the rest of the passengers.
Such passengers are divided into two categories usually:
- -clinical cases
- -Neclination cases.
With a different approach, they are divided into:
- Ambulator passengers
- -Napulator passengers.
Clinical case - This is a passenger, with limited mobility, for the transport of which requires medical permission.
Non-lock case - This is a passenger with limited mobility for the transport of which medical permission is not required.
Ambulator passenger - A passenger who is able to climb the aircraft, move in the cabin and leave the plane without any help.
Non-libulator - A passenger who needs help. To climb on board, move in the cabin of the aircraft and or leave the plane.
Wheelchair passengers.
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A passenger who can rise and descend along the steps and move in the aircraft salon, but which requires a wheelchair to get to the aircraft or after disembarking from the aircraft. |
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A passenger who cannot climb and go down the steps and move in the aircraft cabin, but which can move in the cabin. It requires a wheelchair to get to the aircraft and after disembarking from the plane, and it must be transferred up and down the passenger trap. |
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Passenger who is fully immobile. It requires a wheelchair to get to the aircraft and after disembarking from the plane, it must be transferred up and down the passenger trap, as well as to the passenger seat and back. |
Blind is a passenger who is blind and needs help. He may be accompanied by an embarrassing dog - guide. SSR-BLND code.
Deaf is a passenger who is deaf and needs help in translating ads at the airport and on board the aircraft. He can accompany the hearing dog - guide. SSR DEAF code.
The passenger on the stretcher is the passenger to which the transportation on the stretcher is required. SSR-STCR code.
Foot support.
Feet support is used for a passenger who cannot bend legs or leg and needs a leg support.
Additional oxygen.
Additional oxygen is provided on therapeutic indications - on a special request. SSR-MEDA code.
Service at the station departure station with limited features.
Usually, passengers with disabilities must apply for registration. Without waiting for the deadline for registration published in the appropriate schedule to fulfill all the requirements (for example, 60 minutes before the flight departure time).
In addition to ordinary standards free transport hand luggage, Passengers of this category can take wheelchairs for free, crutches, orthopedic apparatus and other means of movement.
They must adhere to the following procedure:
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Does the passenger take a personal wheelchair with him? If so, then:
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Special luggage tags are attached to the entire registered baggage so that the baggage of this passenger is given priority and it was easy to find arrivals; If such tags are not provided, the priority tags of class C. |
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Checked whether the requirements are fulfilled |
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Assistance is offered depending on the type of passenger with disabilities. |
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This passenger sits on board in front of the main group of passengers. |
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On the presence on board such a passenger is reported to all involved stations |
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A list is prepared for the crew of the aircraft with relevant information about this category of passengers. |
Service at the station Transfer and Arrival Station.
The following steps are performed at the Transfer Station and Arrival Station:
- - It turns out to help the passenger, as written in the notifying message, including assistance in the passage of immigration and customs control and receiving baggage
- - In the case of a transplantation with a change of airline, information is checked, whether the new carrier has been reported on this passenger.
- - If this information is not specified in the notifying message, all special equipment (stretchers, strollers, oxygen cylinders, etc.) returns to the departure station.
Seating.
For safety reasons, passengers are prohibited from sitting in the ranks near the emergency exit.
Passengers. Which can move without assistance, in principle can sit according to their own wishes and requests (for example, near the toilets), with the exception of prohibited places.
Special seats with mobile armrests are available on some aircraft and in some classes.
Places are usually pre-distributed by the reservation department. If this is not done, suitable places are allocated to such passengers.
The rules for transporting people with disabilities are governed by the order of the Ministry of Transport of Russia dated December 1, 2015 No. 347 "On approval of the procedure for ensuring the availability of accessibility for passengers from the number of disabled vehicles of road transport and urban ground electric vehicles, bus stations, bus station and services provided to them This required assistance. " The document is registered in the Ministry of Justice of Russia 06.05.2016 for No. 42032.
The order determines the conditions of accessibility for the disabled bus stations and bus station, their transportation and transportation of their baggage by car, including on request, passenger taxis, as well as urban ground electric vehicles.
Disabled passengers when buying a ticket in a long-distance and international reports There must be no less than a day before the trip to notify the carrier or its agent about the restrictions of the life and the need to assist them, the document says.
The administration of bus stations and bus station is obliged to provide such passengers:
Help when moving through the territory of objects, including at the entrance to vehicles and output from them, to landing and landing sites, when making and obtaining baggage;
Accompanying passengers with persistent disorders of vision functions and independent movement, through the territory of objects and in vehicles;
duplication of inscriptions, signs and other information on braille font;
admission of a conductor dog to the transport object and to a vehicle in the presence of appropriate documents;
admission of a conductor dog to the object where services are provided and the passage to vehicle In the presence of a document confirming its special training.
Owners of transport facilities must provide disabled:
Unhindered entrance to objects and exit of them on their own or with the help of personnel and aids;
the ability to independently or with the help of personnel and auxiliary means of movement on the territory of objects in order to access the place of service;
The possibility of passing passengers from the number of disabled people using a wheelchair to move through an control and throughput in the presence of control at the entrance to objects;
Equipment of objects with low-locked phones with volume control function, text phones for communication with information services, emergency care.
Carriers provide disabled passengers:
landing in vehicles and disembarking of them, including using special lifting devices for passengers from the number of disabled people who are not capable of moving independently;
the ability to join without charging a wheelchair of the passenger from the number of persons with disabilities;
Protection of dogs - conductors in the presence of a special document;
equipping vehicles with inscriptions, other textual and graphical information performed large font, Including with the use of braille relief-point font.
The owners of transport facilities must examine the bus stations and the bus station for their accessibility for the disabled and make appropriate passports. The order provides criteria for assessing such objects. In particular, highlighted parking (parking spaces) for personal vehicles of disabled people are taken into account; shift chairs; adapted elevators; handrails; ramps; Lifting platforms (appliers); sliding doors; affordable input groups; Available sanitary and hygienic rooms and others.
Information about the availability of objects should be placed on the facade side of the building, and carriers on the vehicle so that passengers can learn such data before the trip. In addition, you can get acquainted with such information on the official websites of carriers and owners of objects. These data should be updated quarterly.
The order will enter into force on May 22, 2016, with the exception of individual provisions that will begin to act from July 1.
Transporting people with disabilities - opportunity for everyone!
Today, the lives of people with disabilities who are forced by virtue of circumstances are most of the time at home, is associated with the search for opportunities to visit new places or just get to the hospital or clinic. We offer a service that a little diversified the life of small citizens, and at the same time, will allow you to get to the right place with the comfort.
Our cars for transporting people with disabilities, equipped with the latest technology, as first of all we think about the convenience of people who need special conditions of movement in specialized transport. The interior is wide and spacious, so it is possible to place a wheelchair in a convenient place for a passenger. Safety is provided by the presence of belts and special attachments that do not allow the carriage to move along the cabin while driving.
Another distinctive feature of our medical taxi for people with disabilitiesIs the ability to transport lying patients. In addition, the Special transport salon is equipped with air conditioning, so in any weather during the trip, a person in a wheelchair will feel comfortable and comfortable. Since such trips for people who have disability, often the only opportunity to see the city is not from the windows of the apartment, our cars have wide glass, allowing you to watch what happens around. That is why people often turn to our company to hold a tour trip for people with disabilities.
Our company, before each trip, is obligatory concludes an agreement with the customer, which is both insurance, in case of unforeseen situations. Such a service is also not too common in the city, so we consider it our advantage over other firms - carriers of wheelchairs.
Thus, a person with disabilities, turning to us, gets:
- maximum comfort during the trip;
- the ability to place a wheelchair right in the cabin;
- conclusion of the contract;
- affordable prices for a full range of services
Call us and use the service of transportation of persons with disabilities, which will not leave the shadows of sadness, and fill life with bright emotions and a good mood.
Transport for people with disabilities
For transporting people with disabilities, our service uses a new, specially equipped brand transport Ford Tranzit..
Equipment for people with disabilities
For transportation of people with disabilities, our employees use hard stretcher with a pillow and a blanket, and a medical chair for carrying sedentary patients, if necessary, use soft stretcher if necessary.
09/27/2018. The third new Ford Transit car released on the medical taxis line!
We are glad to report on the release of the third new Ford Transit Sanitary Car 2018 release!
Recognized patients on medical testimony, as well as those who are not able to move independently and needing assistance when landing on the board of the sun or passengers, which can walk and are able to go for a landing without help, whose condition is considered unstable and which are necessary for the permission of doctors before each flight;
The physical or mental state of which is stable and which can obtain a permanent or temporary air transport permit from a medical facility, or have no such permission, but they need special care.
According to paragraph 109 of the FAP-82, the transportation of a passenger recognized by the court is incapable is carried out at the request of parents, adoptive parents or guardians and accompanied by an adult passenger capable of ensuring the safety of the incapacitated passenger and the safety of the surrounding people.
With regard to capable passengers, p. 108 FPA-82 obliges the passenger to independently determine the possibility of using air transport, based on the state of his health.
It must be borne in mind that the independent definition of its health is a thing of an extremely subjective, not taking into account the behavior and physical possibilities of a person in a state of stressful situation, which for many is a limited space for a certain time (often long-term). Various contraindications are also possible, which is advisable to consult a doctor in advance by the doctor, having received its recommendations regarding air transport.
The categorical contraindication to the flight is transferred to the previous two weeks of heart or heart surgery, unstable angina, insufficiently compensated heart failure, uncontrolled heart arrhythmias. It should also be refracted from flights in absolute insulin deficiency, since the constant introduction of insulin is required, which is not always possible in air transport.
Also, transportation of persons with disabilities may affect flight safety, since in some cases the carriage is required without disconnecting the hardware support equipment that consumes a greater load of electricity and sensors transmitting radio signals.
According to the FZ of the Russian Federation of June 7, 2013 N 124-FZ "On Amendments to the Air Code Russian Federation"Article 34 p.10 It is envisaged that the requirements for equipping aircraft Technical means and equipment ensuring the availability of aircraft for passenger disabled and the timing of such equipment are established by Rosavia. It is indicated that it is not allowed to failure to transport passengers from the number of persons with disabilities and other persons with life limitations due to the lack of special equipment.
On board the aircraft of foreign production for passengers with disabilities, one of the toilet modules is equipped with special devices for the disabled, armrests of chairs, intended for the accommodation of passengers of this category, have rising armrests.
According to Art. 106 PRK Passengers with disabilities and low-cattle citizens will be provided with free services for accompanied when moving through the airport, registration for flight and decoration of baggage, while passing inspection and control. In addition, wheelchairs must be provided free of charge for movement both through the airport and on board the aircraft. The carrier does not have the right to attribute these services to special air transport conditions.
When concluding an agreement, a passenger from the number of persons with disabilities and other persons with life limitations is obliged to inform the carrier or authorized agent, about the restrictions of life, in order to ensure the appropriate air transportation conditions.
In addition, Art. 53 BBC of the Russian Federation provides for the obligation of the training of aviation personnel civil aviation For the service of passengers from the number of disabled people and other persons with the limitations of the life and use of technical equipment and equipment. Terms and frequency of such preparation should be established by Rosavia.
Despite the above, carriers may refuse to transport or continue the transport of persons, the transportation of which due to their state of health on the basis of established facts of medical or other examination requires special conditions of air transport or threatening the safety of the passenger itself or other persons on board the aircraft. At the same time, according to Article 107 of paragraph 1, the burden of proving the presence of grounds for termination of the passenger air transport contract lies on the carrier.
In particular, under special conditions Transportation can be taken, those conditions that the carrier is not able to provide, for example, the absence of a dummy during flight, pressure drops, features of loading, placement and unloading (which is often impossible to ensure due to the design of the sun or airport), etc.
| Meda. | - Passenger who may need to pass a medical examination |
| Wchr. | - The letter "R" denotes that the wheelchair will be required on the platform. The passenger can rise, go down the ladder and move around to its place in the cabin and back, but he needs a wheelchair for movement from / to sun, i.e. Through the peer, the landing gallery, teleterap, etc. |
| WCHS. | - Letter "S" means "steps". The passenger cannot rise and descend along the steps of the route, but can independently move from / reaching his place in the cabin. The wheelchair is necessary to move from / to the aircraft or landing gallery. |
| Wchc. | - The letter "C" means "place in the cockpit". The passenger cannot move independently, the wheelchair is required to move on Perron and Sun Salon; |
| Deaf | - Deaf passenger |
| Blhind. | - Blind passenger. It is indicated, whether the passenger is accompanied by a guide with a dog. |
| DPNA. | - Passengers who are not able to fully take care of themselves by physical and / or mental state |
| STCR. | - Sick passengers on stretcher |
Air carriage Passenger from the number of people with disabilities and other persons with stretchers on stretchers is carried out with the preliminary notification of the carrier or the carrier agent, which makes the booking, sale and registration of transportation documents or a tour operator or travel agent on the need for carriage on stretchers in the time limits established by the carrier.
The air transportation of a disabled child under twelve years is carried out accompanied by a passenger, providing them with help in flight.
Medical control.
According to Art. 107 BED disability and availability of livelihood restrictions cannot be grounds for the requirement by the carrier or an authorized agent from the passengers from the number of persons with disabilities and other persons with the restrictions of the vital activity of documents confirming the state of the health of such passengers in connection with their disabilities or livelihood restrictions.
Medical control is not required for passengers with disabilities not listed below. No preliminary medical monitoring by the carrier is required, unless he decides otherwise or if he has special instructions from the carriers participating in the carriage.
In case the carrier located in contact with passengers (or a person, delegated passenger), will receive information that such a passenger:
¾ suffers from a disease that such a carrier considers actively contagious and transmitted to others, or
¾ due to certain illness or disability may behave in this way or have such a physical condition that could have a negative impact on the health, the well-being of other passengers and / or crew members, or
¾ requires provision medical care and / or special equipment to maintain its health status in flight, or
¾ The state of his health can worsen during or after flight.
Such a passenger must pre-receive permission to flight by aircraft from the medical authorities of all participating in the carriage of carriers on the basis of information on the physical and mental state of the patient received by the medical service directly or through a graduate specialist familiar with the state of the passenger and the transferred carrier in contact with the passenger.
To obtain the consent of another carrier, medical information must be provided and transferred when requesting places for this carrier. If the carrier receiving a flight request has a substantiation of doubt about the disease / disability of the passenger, he must require medical information to assess and issue permits. The carrier may refuse to transport the passenger to which the resolution of physicians needs, and the passenger has not provided permission.
Medical card.
Information on servicing patients with passengers / disabled - INCAD.
For the convenience of issuing medical permission to travel by air transport (where it is required), the medical service of each carrier and to provide a standard in air transportation procedures applies standard form "Air Transportation for Special Sanitary Conditions" (INCAD).
INCAD blank or similar service form of a particular carrier (printed on paper or displayed on display automated system) Filled in two copies and consists of 3-parts.
Part I. Filled by the Agency / Agent for the sale upon contact with the passenger. Contains all the information of the necessary assistance, the availability of escort and other carriage features.
The form must be signed by the passenger itself or on his behalf, if the second part of the INCAD is filled or other requirements are available. The first part of the copy of the INCAD must be attached to the passenger's ticket.
When making the transportation of a passenger of deprived hearing or vision, this procedure is not used.
Part II. Filled in cases where the carrier medical services require a medical permission to fly. Filled with the attending physician, contains short description Diseases, position in flight, the need for specials. Maintenance (stretcher, wheelchair, medical car, oxygen, vegetarian food, etc.).
The information contained in Part II is not subject to disclosure. Based on these data, the patient receives permission from the carrier's medical services.
The completed INCAD form or a similar service form must be returned to the carrier in contact with the passenger, to transfer information to the automated air traffic information system for information of other carriers of the passenger participating and receiving permission from the medical services of these carriers.
Part III. Filled and subscribe to a passenger and contains declaration Removal from the carrier of responsibility under the deterioration of health on the main disease and payment of all expenses related to the provision of additional maintenance.
The declaration form is provided to the passenger or the accompanying person by the representative of the carrier or the registration agent at the registration of the serving company during registration. The accompanying person has the right to sign the declaration only if it is the nearest relative or a passenger guardian. In the event of a passenger's failure or his accompanying person in the signing of this declaration, the passenger is not allowed to transport.
The medical map of the passenger often uses air transport. (Fremec).
For convenience, frequently flying patients / disabled passengers Medical service of any carrier can issue a standard Fremec passenger card. Providing forms of these cards is governed by the terms of the outstanding carrier.
If the owner of the card presents it during the period of validity, the carriers must take it as a permit with all the restrictions that are set out in it, and as identifying the disease / disability of the owner. If a passenger needs special medical care or special service, then as a means of transmitting such requirements, you should use the details contained in part 1 of the INCAD form.
Only change in the location of headers and graph, size and type of font is allowed. Standard text card must be on english language, (But the transfer to other languages \u200b\u200bis allowed) with the exception of those seats where generally accepted medical terms are used.
With absence medical card (INCAD) The passenger of this category must pass a medical examination at the airport with the filling of the Blanca "Air Transportation for Special Sanitary Conditions". The passenger is informed that in view of the late information about transportation, difficulties may arise in providing some special services. The flight route send a message about special service (PSM).
Service at the airport of departure.
In the collection of the patient's passenger / disabled after the surname, the code "SP" should be the "Special Procedures". Information on the availability of patients on board, people with disabilities should be sent to transit airports, transfer and destination.
The number of people with disabilities, patients transported on the carrier flights may be limited.
Passengers with limited mobility or legal capacity are forbidden to be placed in the ranks located near the emergency exits and locals at the passage, as well as forbidden to post so that they are in case of emergency situation Leaving a plane through emergency exits On the wing.
The operator or his authorized agent should ensure that the airport has adaptations and services to meet the needs of the elderly and disabled, in particular, wheelchairs and other means of moving passengers, as well as the possibility of providing medical care. If the passenger using a wheelchair is required to help when driving up to the aircraft, the registration agent is associated with a division, which is responsible for providing such assistance.
When servicing Passengers WCHS, WCHC (AIRIMP Code System) uses equipment that allows you to move them between the medical center and aircraft, as well as lift (omit) directly to the Sun salon (SpecMash type "AUTHOLYFE Medical").
In accordance with the "technical instructions on the safe transportation of dangerous goods by air", ICAO Doc. 9284 AN / 905: "With the permission of the operator, there is allowed to transport small cylinders with gaseous oxygen or air in the aircraft cabin, which is necessary solely to ensure the vital activity of patients accompanied by medical personnel." In all other cases, oxygen cylinders are drawn up and transported by air as a dangerous cargo.
To transport cylinders with gaseous oxygen or air in the cabin of an aircraft required solely to ensure the vital activity of patients accompanied by medical personnel, must be performed the following requirements:
1. Cylinders must have a certificate of checking the test at the factory, indicating the validity period of the certificate and the numbers of the cylinders.
2. The number on the cylinder must match the record in the certificate.
3. The balloon must be partly packed in order to avoid its involuntary movement in the Sun cabin.
4. The container must have an appropriate hazard labeling: "non-flammable gas, cl. Hazard 2.2.
For each particular flight, the transportation of cylinders for a patient's passenger must be coordinated in advance with the carrier.
On board patients with passengers of all categories, their accompanying and any special measures taken for them, the ship's commander / senior flight attendant of the crew should always be informed.
When servicing at the airport of departure, the patient is assisted in the passage of all formalities before departure. The baggage of patients with passengers is accepted for transportation by general rules, with the exception of the items necessary for patients in flight, and dogs accompanying blind passengers.
For patients and disabled medical preparations, a folding chair (stroller), transported in the cabin, crutches are transported for free and are not included in the norm of free baggage. The crutches are placed and fixed in close proximity to the passenger in compliance with all requirements for the placement of hand-made bags in the Sun cabin.
Planting patients with passengers (disabled) and their accompanying persons should be carried out before landing the rest of the passengers.
When determining the order of sending, the right of the first stage is provided to the patient with passengers (disabled).
In transit points, patients (disabled) and their accompanying persons remain on board the Sun, subject to compliance existing rules security.
Passenger patients (disabled) and their accompanying persons are planted in
last but.
Passengers with disabilities requiring special services for medical testimony can book various services:
Installing the stretcher on board Sun;
Use of a special carriage for movement in the airport zone to the aircraft, also with a borney on board;
Special meals, the order of which must be confirmed during registration;
When booking tickets, selection of places in the Sun salon for a sick passenger and his accompanying person;
Sanitary car, autolyf or porters;
There are any other special equipment designed for passengers with disabilities - such equipment or services are provided in accordance with the carrier's commercial policies, government prescriptions operating the tariffs and the rules of their application.
Transportation of passengers on wheelchairs.
The passenger on a wheelchair and his accompanying persons is transported by separate tickets.
Transportation of individual wheelchairs is governed by the relevant carrier rules.
The passenger transported from the electrocolean is allowed to transport with the accompanying person, while the electrocolation is transported to the sun as a normal registered luggage.
Wheelchairs whose power supply is electrical batteries are accepted for transportation according to the rules of IATA and ICAO for the transport of dangerous goods. Batteries should be safely attached to the chair, pre-disconnected and isolated in order to prevent short circuit. Appropriate marking should be applied to power sources. Liquid batteries are transported only in a vertical position.
The organization of passenger service on wheelchairs is made through the medical points of the airports, the delivery on board Sun and to the airport from the airport is made by special transport separately from other passengers.
The carrier must provide information to the destination or landing point that there is a passenger with a wheelchair, so that the carriage is provided to him first. This information indicates the name of the passenger, the location of the stroller and separately located electrobatars.
The wheelchair is loaded on board the sun last, it is unloaded from the board first.
For loss or damage (damage) of special means for movement (including wheelchairs) belonging to passengers from the number of disabled people and other persons with life limitations, the carrier is responsible in the amount of the value of these funds.
