then the question arises: how to return tickets purchased via the Internet? how to get a refund for a ticket?
fare are the conditions for the exchange or return of the ticket.
many travelers don't bother to read a long text, but simply put a tick at the end of it "acquainted".
there are uniform rules for returning a ticket for all air carriers: the amount of the penalty for returning a ticket will be less if it was purchased at an expensive fare; the longer you delay with the return of the ticket, the smaller the amount you can return for it.
chip flights
to Asia, the airline plans to fly from st. north wind official website if you want to contact representatives of the north wind airline, you can do this by phone: +7 495 730 43 30, +7 495 730 43 30, e-mail:Now is the time to return to the terms of the tariff and read them carefully.
you need to look for the ticket return rules on the airline's website, even if you bought it on the Internet through an intermediary. Each air carrier has its own return conditions, only two principles are common to all:
- the sooner you return the ticket - the more you get
- the more expensive the tariff - the lower the amount of the penalty for the return
north wind airline: official website
north wind, like any major airline, has its own official website - www.nordwindairlines.ru, where consumers can find out detailed information.on the international market, the "north wind" has not yet received awards. for example, the British consulting agency skytrax, which studies reviews on the quality of services from air carriers in different countries, does not classify this carrier as a rating company.
north wind airlines
the air fleet of the airline "North wind" has 10 aircraft, such models: airbus a321-200, in the amount of 4 pieces.boeing 737-800, in the amount of 3 pieces. boeing 777-200er, in the amount of 3 pieces.
an additional 15 aircraft have been ordered.
North Wind Airlines operates charter passenger flights from Moscow and other Russian cities to resorts in Europe, Asia, Africa, the Middle East and south america.
nordwind airlines
first, if you are looking for the most cheap option with the help of services such as skyscanner, I will immediately say that the airline’s website itself does not appear among the options provided specifically by this search engine.but do not rush to buy from those agents that skyscanner throws out, because the cheapest offer - and this will most likely be a onetwo trip - will be 600 rubles more expensive than on the official website of ak.
we travel around the world
how to return the money for the air ticket if the circumstances of the trip have changed and the air ticket purchased at a low price during the promotion period or in advance, several months in advance, is no longer needed? all travelers and tourists have an absolute right to receive money for an unused air ticket. the most important thing that a passenger needs to know is that any air ticket can be returned within the current day without any fines from the airlines.Can I return tickets purchased online?
src=" "="" alt="Return the ticket for the north wind plane purchased via the Internet">Ticket refund policy
The need to return a ticket may arise for two reasons:- Forced return, which occurs through the fault of the air carrier.
- Voluntary return, the culprit of which is the passenger.
How to return a ticket
In most cases, the grounds for an involuntary return are:- death of a passenger.
- flight cancellation and delay for more than 3 hours;
Nord Wind Airlines
Want to buy a plane ticket without visiting the airport? Making a purchase on the site will take only a few minutes. You can find the timetable in the relevant section here.When electronic ticket will be purchased, an itinerary receipt will be sent to your mail. It contains information necessary for the passenger: flight name, departure date, etc.
If something went wrong and the vacation has to be canceled or rescheduled, the first question that arises is the return of money for air tickets. Some can be safely returned or exchanged, for others it is impossible, and if you refuse to fly, you will lose all their value. Together with colleagues from the OneTwoTrip travel service, we understand the intricacies of refundable and non-refundable fares.
As it was before
Until June 2014 all flights Russian airlines were refundable: the passenger could return the ticket even immediately before departure, and in this case he received back 75 percent of the cost (if returned in less than a day, the airline withheld 25 percent as a fine). If the refund was issued a few days before departure, then there were no financial losses at all.
True, there were service fees for the return, each airline has its own, but in general it was possible to get almost all the money spent on tickets. The risks of passengers refusing to fly were included in the fare, respectively, tickets were more expensive.
After the amendments to the Air Code came into force, so-called non-refundable tickets appeared. It was assumed that the amendments would create conditions in Russia for the development of low-cost airlines. But as a result, all airlines made their cheapest tickets non-refundable. Also, flexible tariffs have spread on the market - not only non-refundable and non-exchange, but also without luggage. As a result, the price of flights to domestic destinations fell by about a quarter.
How to find out what fare your ticket has
The amount you pay for a ticket is made up of two parts: fare plus fees and taxes. The fare is the cost of the flight. The tariff is set by the company depending on the length of the route, season and booking class (economy or business). But there are also airport fees for aircraft ground handling, fuel, insurance and service fees.
Before buying, study the information on the site where you purchase tickets and find the fare rules. Pay attention to the following phrases (they are always written in English in the rules):
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW- the ticket is non-refundable if the passenger canceled the trip or did not show up for boarding. That is, it will not work to return such a ticket without a good reason. Only the first part of the wording can be specified - Ticket is non-refundable. The meaning is the same.
CHANGES NOT PERMITTED- The ticket is not exchangeable.
CHANGES ANY TIME CHARGE EUR 50.00- you can exchange such a ticket, but for 50 euros. The amount may vary for different airlines.
NAME CHANGE NOT PERMITTED- You cannot change the name on the ticket.
WHERE FARE IS NON-REFUNDABLE ANY TIME IN THIS CASE YQ/YR SURCHARGES ARE ALSO NON-REFUNDABLE- Here "YQ/YR" stands for dachshunds. It means that if the ticket fare is non-refundable, then the taxes are also non-refundable.
What are non-refundable fares for Russian airlines called?
We have two non-refundable tariffs: "Economy promo" and "Economy budget".
Does not accept back tickets that are sold at the "Basic" fare, including "Economy Basic" and "Business Basic".
Non-refundable tariffs - "Light Economy".
At "" non-refundable tickets are sold at promotional rates.
Pobeda offers non-refundable tickets at Standard and Package Plus fares.
Nordwind Airlines has a Promo fare.
And what about foreign air carriers?
Everything is different there. Foreign airlines do not have permanent non-refundable fares. Tickets purchased through promotions and sales cannot usually be returned. In other cases, you need to study the fare rules.
The exception is low-cost companies. Most of their tickets are non-refundable by default. Sometimes, however, the carrier allows you to change the name of the passenger on the ticket for an additional fee.
How much cheaper are non-refundable tickets?
Most airlines have refundable and non-refundable fares for both economy and business class. Refundable and non-refundable tickets in the same class differ only in the possibility of returning the ticket if you suddenly cancel the flight. Everything else - chairs, menu - the same.
Return tickets are always more expensive. For example, at Aeroflot in the direction Moscow - Rome with a departure on August 11 non-refundable ticket the Economy Budget tariff costs 14,890 rubles. If you want to take a return ticket, there are two options: the Economy Optimum fare (18,155 rubles, 70 euros will be withheld for a refund) or Economy Premium (22,640 rubles, returns and exchanges are free).
How to return a ticket
If you can’t fly away, immediately inform the support service of the service where you bought the ticket about the need to return. The fact is that in some cases you still have to pay a fine for a return: this is usually spelled out in the fare rules. And the closer to departure, the greater the fine - sometimes up to half the cost of the ticket. The deadline for the return is considered to be the end of check-in for the flight (in some airlines - the time of departure).
When contacting the support service, formulate the request as clearly as possible: do you want to return the ticket (and not fly at all) or exchange it for other dates. The support specialist needs to know exactly what is required of him.
Some airlines return or exchange tickets only at the sales office, while others allow you to arrange everything remotely. With this, again, it is advisable to familiarize yourself in advance by reading the fare rules. If you buy a ticket from a ticketing service, the refund is usually made through the service.
When can a non-refundable ticket be returned?
In some cases, it is still possible to return money for a non-refundable ticket. This is called "forced return". There can be two reasons: the death or serious illness of one of the passengers, or a violation by the airline of the conditions of carriage.
If an accident occurs and you cannot fly due to the illness or death of another passenger, you must inform the airline as soon as possible. You will be removed from the flight and asked to send documents confirming the impossibility of the flight. It is important to contact the carrier before the end of check-in for the flight.
A long delay or cancellation of a flight is considered a violation of the terms of the contract of carriage. The length of the delay in different airlines own, everything is described in the rules.
Note that the decision on the involuntary return is made by the airline. For example, many overseas carriers do not consider canceling a flight for medical reasons as grounds for an involuntary refund. The matter is that in Europe and the USA the culture of insurance, including travel is well developed. And in case of unforeseen circumstances, the insurance company will have to cover the costs for the failed flight.
Can I get at least part of a non-refundable ticket back?
Yes. We remind you that the ticket price consists of two parts - the fare and airport taxes. According to the Air Code, only the fare part is non-refundable, so you can get a refund of fuel and airport taxes, unless otherwise specified in the fare rules. For example, with S7 Airlines for the Economy Basic fare, the YR (booking service fee) and YQ (fuel surcharge) taxes, as well as the ticket issuance fee, are non-refundable; only airport taxes and fees for unused flight segments will be refunded.
But even if you reimburse all taxes, the amount will be small.
When to buy a non-refundable ticket
Are you sure that you will fly, and are you not afraid of losing money if the trip still has to be cancelled? Choose a non-refundable ticket. In all other cases, it makes sense to spend a little more money, but buy a ticket at a return fare.
