Check-in for flights

Dear passengers! Passage to areas of domestic and international airlines is only possible if the passenger has a boarding pass (in paper or electronic form).

Passenger check-in is carried out on the second floor of the terminal and automatically ends 40 minutes before the flight departure time indicated on the ticket (for flights of Turkish airlines, flydubai and FlyOne - 60 minutes). Check-in start time depends on the airline, but no later than two hours before departure.

Please don't be late for registration! Employees at the check-in counters do not have the technical ability to reopen registration after it has ended.

All passengers must check-in for their flight before departure and, in addition to their existing air ticket, receive a boarding pass.

A paper boarding pass can be printed in advance on any printer, and can also be obtained before check-in for your flight at the check-in counters for your flight or printed on the REPRINT devices located in front of the entrance to the domestic departures area, opposite check-in sections 61 and 80 ( Utair and other airlines) and opposite the 85th check-in section (“Russia”). Turkish airlines passengers can use the airline's self-check-in kiosks.

Transfer/transit passengers arriving and departing on domestic routes can also print a paper boarding pass by contacting the transfer/transit check-in counter.

If you need to get a mark (stamp) about passing special control on a paper boarding pass, you will need to have a printed boarding pass with you and, if necessary, request a mark (stamp) from the aviation security officer at the special control counter. Please note that it is possible to obtain a mark (stamp) on a paper boarding pass at the airport of departure only during pre-flight procedures. Once a flight has completed, all requests for flight confirmation must be directed to the carrier (airline).

Certain flight routes may have special conditions for online check-in. Please check them on the airlines' websites or help desks.

Possible registration methods

on the website of the airline you are flying with. Check-in available for airline flights:

on the airline's website which you are flying. Check-in available for airline flights:

• (online check-in for flights to countries with visa requirements is temporarily unavailable)

• from a mobile device. Check-in available for airline flights:

  • Turkish airlines via mobile application for iOS or Android
  • "UTair" (UTair) through a mobile application for iOS or Android

• at self-service kiosks in airport terminals (check-in for flights of Turkish Airlines and UTair is available);

  at check-in and baggage drop-off counters in airport terminals. Please check the check-in counter numbers directly for your flight in the online board on our website or on the information boards in the airport terminal.

Pre-flight inspection areas

Pre-flight inspection areas, customs and passport control, boarding passages are located on the same floor in the back of the hall.

After passing through pre-flight and passport control, passengers are offered spacious and comfortable boarding gallery waiting rooms, shops, food outlets and other service organizations that will not allow you to get bored while waiting to board your flight.

Boarding gates:

• Gates 8/8A-17/17A: domestic flights, left half of the boarding gallery, passage from the left side of the hall;
• Gates 22/22A–31/31A: international flights, right half of the boarding gallery, access through customs and passport control from the center of the hall.

Passengers on domestic Russian flights can use the business lounge “UTG Travel Club, Prokofiev Hall”, located in the boarding gallery of domestic Russian lines.

Business class passengers and members of Turkish Airlines loyalty programs are served in the branded CIP Lounge "Istanbul - Moscow", located in the boarding gallery of international lines.

Dear passengers! For any questions regarding violations of the legislation of the Russian Federation, please contact the Moscow Transport Prosecutor's Office.

We wish you a safe journey!

The airline Turkish Airlines has been operating since 1933. The head office is located in Istanbul, the main hub is in the city of Ataturk, which is an international port. Additional hubs are Esenborg in Ankara and Sabiha Gokcen in Istanbul. The airline's branches are B&H Airlines, Anadolujet and SunExpress. Since 2008 Turkish Airlines has been a member of Star Alliance. For three years in a row, starting in 2012, Turkish Airlines was included in the TOP 10 of the world's best.

Information about the company's fleet

The airline owns more than 300 aircraft, not counting the fleet of its subsidiaries:

• Airbus models - A319-100, A320-200, A321-200, A321neo, A330-200, A330-300 and A340-300 with a capacity from 126 to 289 seats;
• Boeing - 737-700, 737-800, 737-900ER, 737 MAX 8, 737 MAX 9 and 777-300ER with a capacity of 149 to 337 passenger seats.

In addition, there are 10 Airbus freighters, models A310-300F and A330-200F.

Airline contacts

• office in Moscow - st. Valovaya 35, Business Center;
• phone 8 800 700 61 61;
• Email [email protected];
• Turkish Airlines official website in Russian turkishairlines.com;
• IATA code - TK;
• ICAO code - THY.

Baggage rules

The maximum baggage allowance on any Turkish Airlines flight is 32 kg. For domestic flights, free carriage is:

• Business - 30 kg.
• Economy - 20 kg.
• Promotional flights - 15 kg.

There are exceptions - for the XHQ class a maximum of 40 kg, for infants 10 kg. The airline operates a baggage weight concept, which means that the number of seats within the normal range within the country is not limited.

There are rules for free baggage allowance that combine weight, number of pieces and dimensions. There is no Russian direction for this concept. It is worth considering that the standards for some classes and areas change periodically.

Excess baggage is charged at 8 Turkish lira per 1 kg on domestic flights. For international flights, the surcharge takes into account the destination and type of flight - direct or transit.

Free baggage allowance to Europe and Asia

Free baggage allowance to North America

General rules for free carriage

Full details can be found in the Do you have any questions? in the Baggage Information tab.

Main directions

There are more than 40 airports to destinations in Turkey, the most popular are:

• Amasya and Antalya;
• Canakkale and Bursa;
• Balikesir in Edremit.

There are orders of magnitude more foreign flights - 220 points in 100 countries. These are the capitals of most countries, the most popular resorts and places of interest to tourists:

• Aalborg and Aarhus in Denmark;
• Abidjan in Africa;
• Abu Dhabi in the UAE;
• Havana, New York, Phuket, Shanghai.

In Russia, receiving airports are located:

• in Voronezh, Sochi, Yekaterinburg and Ufa;
• in Moscow, Samara and Krasnodar;
• in Rostov-on-Don, Kazan and St. Petersburg.

From the national airport, most flights depart within 3 hours.

Service and additional services

The Turkish Airlines Corporate Club offers business clients an exclusive benefits program:

• annual discounts;
• carriage of additional baggage;
• free tickets;
• selection of a seat in the passenger compartment.

Members enjoy the benefits without any payment or obligation. Using filters on the official website, special routes can be divided into categories - swimming and rock climbing, cooking and shopping, mountains and romance, extreme sports and wildlife. The company helps you book a car, a hotel room, obtain an electronic visa and insurance.

Passengers have access to:

• hundreds of films, television shows and games on board aircraft;
• the Fly Good Feel Good program, which collects expert advice on how to make travel and flights as comfortable as possible;
• Skylife online information publication.

Meals on board

check-in

Check-in is carried out in the standard way at the counter, there is check-in for the flight via the Internet, using a mobile device and, in Turkey, at self-service kiosks.

Baggage includes clothing, personal items and necessary equipment to provide the passenger with comfort and convenience during travel. Before registering, please check that there are no prohibited items.

How much baggage can I take on board for free?

Turkish Airlines considers baggage allowance to be packaged items whose weight must correspond to:

• economy class – 20 kg;
• business class – 30 kg;
• baby (infant) – 10 kg.

Please note that the weight of one unit should not be more than 32 kg.

When flying to the USA or Canada, different rules apply:

• economy class – 2 items / 23 kg each with a total size of 273 cm;
• business class – 2 items / 32 kg each, dimensions of 1 item based on the sum of three sides no more than 158 cm;
• for a baby (infant) – 23 kg, total size less than 115 cm.

For a child under 2 years of age, without allocating a separate seat, a fully disassembled baby stroller is allowed (the size of the components should not exceed 115 cm).

What size carry-on bags are allowed?

Turkish Airlines considers hand luggage to be luggage that is taken into the cabin and has dimensions of 55 x 40 x 23 cm. The weight for free transportation depends on the class of ticket purchased:

• economy class – 1 seat / up to 8 kg;
• business class – 2 seats / up to 8 kg each.

What can you carry in excess of your carry-on luggage?

For Turkish Airlines, the following can be carried in excess of the carry-on baggage allowance:

• women's / men's bag;
• small camera;
• baby carrier;
• laptop/tablet;
• umbrella (without pointed tip).

Is it possible to transport an animal on airline planes?

Yes, Turkish Airlines allows pets. Cats, dogs and birds can be transported if they have a valid health and vaccination certificate/authorization to enter the destination country. They can be taken into the salon in a separate cage. Animals not mentioned above may be transported through a freight service. The following rules apply for their transportation:

• Advance booking is required for cabin transportation.
• Animals must be kept in special containers measuring 23 x 40 x 55 cm, and passengers are expected to take care of their own storage. The total weight of the animal and container should not exceed 8 kg.
• Dogs that assist blind and deaf passengers can travel free of charge in the cabin outside of their cages.
• The cage must have a tag identifying both the passenger and the animal.

Turkish Airlines(Turkish Airlines) is the national carrier of Turkey. The company's headquarters is located in Istanbul, where its main hub airport, the international one, is also located. The airline's additional hubs are Ankara and Istanbul.

Initiative of the Turkish Ministry of Defense

The airline's history began in May 1933, when the country's Ministry of Defense established an air transportation management department called the State Airways Administration. At the time of its creation, the company's fleet included only 5 aircraft with a total number of seats equal to 19, and the number of employees did not exceed 24 (7 pilots, 8 mechanics, 8 office workers and 1 radio operator). Initially, the Turkish State Airlines Authority carried passengers between three cities: Ankara, Eskisehir and Istanbul. In 1938, the airline became part of the Ministry of Transport.

More planes - more destinations

Over the next few years, Turkish Airlines expanded its fleet and flight geography. So, by 1945, the company’s fleet already included 52 aircraft, and the number of destinations increased from 3 to 19. However, at that time these were only domestic flights. The first international flight took place in 1947. It was a flight from Ankara to Athens via Istanbul.

Modern name

Since its founding, the Turkish air carrier has been renamed more than once. It received its modern name - Turkish Airlines - in 1955. The following year, a major reorganization took place, resulting in the airline receiving corporate status.

New horizons for Turkish Airlines

The 1960s and 70s became a period of rapid development for Turkish Airlines. This was greatly facilitated by the transition to jet engines, which marked a new era in civil aviation. During this period, Turkish Airlines intensively expanded its fleet, acquiring the most modern airliners, and continued to increase the number of destinations served. With the acquisition of new long-haul airliners in the 1980s, the possibility of transatlantic flights opened up. In 1988, flights to New York appeared in the airline's route network.

Keep up with the times

In subsequent years, the airline responded sensitively to all changes and trends in the economy, society, and the world of new technologies. This is evidenced, for example, by the privatization policy launched by the government in 1990, when the first 5% of the company's shares were sold. Subsequently, the state parted with a total of 51% of the carrier's shares, which went into private ownership. In the early 2000s, keeping up with the times, Turkish Airlines introduced the sale of electronic tickets and online check-in for flights. The global economic crisis of 2008 prompted the company's management to decide to join the international aviation alliance, of which Turkish Airlines became a member in the same year. Particular attention began to be paid to flight safety. For this purpose, a set of measures was developed that include not only pre-flight preparation and monitoring the technical condition of airliners, but also care for the health of pilots and flight attendants.

For the high quality of service, safety and impeccable work of its employees, Turkish Airlines was recognized as the best airline in Europe for several years in a row (from 2011 to 2016).

Turkish Airlines (Turkish Airlines)

Code IATA: TK
ICAO code: THY
A country: Türkiye

National airline of Turkey

Year of formation: 1933
Alliance membership: Star Alliance
Official website of the airline: www.turkishairlines.com
Address: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone: +90 850 333 08 49
Fax: +90 212 465 21 21
Email: [email protected]
Address of the representative office in Russia: Moscow, st. Valovaya, 35, business center Wall Street
Representative office phone number in Russia: +7 495 980 52 02, +7 800 700 61 61
Fax office in Russia: +7 495 933 55 23
E-mail of representative office in Russia: [email protected]
Base airports: Ankara Esenboga, Istanbul Sabiha Gokcen, Istanbul Ataturk

Turkish Airlines (Turkish: Türk Hava Yolları Anonim Ortaklığı, translated as Turkish Airlines) is the flag carrier of Turkey, based in Istanbul. Operates regular flights to 220 foreign and 42 domestic airports in Europe, Asia, Africa and America. The airline's main hub is Istanbul Ataturk International Airport (IST), with secondary hubs being Ankara Esenboga International Airport (ESB) and Istanbul Sabiha Gokcen International Airport (SAW).

The airline has a staff of about 12,000 employees.

Subsidiary airlines include Anadolujet, SunExpress and B&H Airlines.

Turkish Airlines flies from 42 airports in Turkey. Turkish Airlines is the leader in domestic transportation, taking into account the low-cost division of AnadoluJet. Competitors include Onur Air, Pegasus, SunExpress (50% owned by Turkish Airlines) and Atlasjet.

Most of Turkish Airlines' international flights operate from Istanbul Ataturk International Airport, from where flights to 50 destination countries take no more than three hours. Turkish Airlines serves 220 destinations outside Turkey to about 108 countries. Flights are made across the Atlantic Ocean to North America - Atlanta, Boston, Washington, Los Angeles, Miami, Montreal, New York, Panama, San Francisco, Toronto, Chicago and Houston, to South America - Bogota, Buenos Aires, San Paulo.

The major destinations in Asia are Bangkok, Hong Kong, Guangzhou, Jakarta, Kuala Lumpur, Manila, Osaka, Beijing, Seoul, Singapore, Shanghai, Taipei, Tokyo, Ulaanbaatar, Hanoi and Ho Chi Minh City (Saigon).

Flights internal: Adana, Ankara, Antalya, Batman, Gaziantep, Denizli, Diyarbakir, Izmir, Kayseri, Kars, Kahramanmaras, Konya, Lefkosa, Malatya, Samsun, Trabzon, Elazig, Erzincan, Erzurum.

Flights to CIS countries: Almaty, Astana, Ashgabat, Baku, Bishkek, Ganja, Dnepropetrovsk, Donetsk, Dushanbe, Ekaterinburg, Kazan, Kiev, Minsk, Moscow, Odessa, Osh, Rostov-on-Don, St. Petersburg, Simferopol, Tashkent, Ufa

International flights: Abu Dhabi, Algeria, Amman, Amsterdam, Athens, Bangkok, Bahrain, Basel, Barcelona, ​​Beirut, Belgrade, Berlin, Bodrum, Brussels, Budapest, Bucharest, Warsaw, Vienna, Venice, Hamburg, Hanover, Hong Kong, Dalaman , Damascus, Doha, Dubai, Dublin, Dusseldorf, Geneva, Zagreb, Cairo, Karachi, Casablanca, Cologne, Copenhagen, Kuwait, Lagos, Lyon, Lisbon, London, Ljubljana, Madrid, Manchester, Milan, Mumbai, Muscat, Munich, New -Delhi, New York, Nice, Nuremberg, Osaka, Oslo, Paris, Beijing, Prague, Pristina, Riga, Rome, Sanaa, Sarajevo, Seoul, Singapore, Skopje, Sofia, Stockholm, Strasbourg, Tbilisi, Tabriz, Tehran, Tel -Aviv, Tirana, Tokyo, Tripoli, Tunisia, Chicago, Shanghai, Stuttgart, Zurich.

Airplane a park: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

As of June 2014, Turkish Airlines' fleet consists of 228 aircraft, not counting the fleet of its subsidiaries:

	Aircraft type	Number- in	Ordered	Number of places				Notes
							Total
								Domestic flights, Europe
								Domestic flights, Europe
								Domestic flights, Transcaucasia
								Europe, Middle East, Far East, North America and Africa
								Domestic flights
								Domestic flights, short- and medium-haul flights
Boeing 737-900ER
								Singapore, London, New York, Chicago, Hong Kong, Tokyo, Los Angeles, Beijing, Sao Paulo
Total		2 31

Turkish Airlines will provide its passengers with wi-fi internet and television on international flights. Passengers will be able to watch BBC World, BBC Arabic and Euronews. And the Internet (free) can be used from any device - mobile phones, laptops and tablets. This system is installed by Panasonic on 11 Boeing 777-300ER and 10 Airbus A330-200.

Business class on long-haul routes

Aircraft:
Services:

Fully reclining luxury seats for passengers traveling on long-haul routes;

Each chair is equipped with a personal monitor with an entertainment system;

Wide selection of hot dishes and alcoholic/non-alcoholic drinks;

Chef on board on routes: New York, Washington, Los Angeles, Tokyo;

Business class on medium-haul routes

Airplane: A321.

Services:

Salon with a fixed configuration of seats;

Comfort class on long-haul routes

New York, Sao Paulo, Los Angeles, Toronto, Beijing, Shanghai, Guangzhou, Hong Kong, Tokyo, Bangkok, Ho Chi Minh City.

Aircraft: A330-200, A330-300, A340-300, B777-300R.

Services:

The comfort class cabin is located in the central part of the aircraft;

The distance between the seats is 116 cm, width 49 cm;

Each chair is equipped with a personal monitor with an entertainment system;

Wide selection of hot dishes and alcoholic/non-alcoholic drinks

Economy class

Aircraft: A321, A320, A319, A310, B737-800, B737-900, B738.

Services:

Convenient and comfortable chairs;

Wide selection of hot dishes and alcoholic/non-alcoholic drinks.

On flights Istanbul - Moscow - Istanbul TK415/416 on A321 aircraft, each seat is equipped with a personal monitor with an entertainment system (business and economy class).

* - the total sum of three measurements should not exceed 115 cm (55x40x23 cm).

** - you can additionally take a folding stroller with dimensions up to 115 cm.

With 24 partner airlines, Star Alliance offers the world's broadest route network, plus the benefits of a large, time-tested alliance such as coordinated flight schedules, common or compatible frequent flyer award programs, check-in privileges, preferential treatment for luggage transportation and much more.

Lufthansa Regional's network of regional carriers, connecting various regions of Europe, is an excellent complement to the Star Alliance route network. To complete the offer, there are additional partnership agreements with some other airlines.

At your service - 1293 destinations in 190 countries, 20500 daily flights, access to more than 950 lounges around the world and many other benefits.

check-in

The airline has created a loyalty program called Miles and Smiles for frequent flyers. By traveling with Turkish Airlines and its partner companies (American Airlines, Air New Zealand, Asiana Airlines, Austrian Airlines, Lufthansa, SWISS, TAP Portugal), you can earn bonus points (“miles”) that can be used to purchase tickets or upgrade your level in the program.