We will describe how to return an electronic plane ticket purchased via the Internet. After all, today shopping through the World Wide Web has become a very common practice. This saves us time, effort, and sometimes money. On various websites and portals you can find very advantageous offers when searching for a suitable tour or flight.
But sometimes our plans change. Every day, hundreds of people return their purchased tickets, as life makes its own adjustments and they have to cancel their desired trip or reschedule it for another time. What to do with an electronic document?
Types of air tickets
Many factors influence whether you can return your plane ticket to the ticket office and get your money back. One of the main ones is the variety and the conditions under which it was purchased. So, airlines provide two main options:
- Returnable - those that suggest the ability to exchange or return to the cashier. Often you have to pay a fine, but the fact remains the same - if you change plans, you can compensate for monetary losses in full or in part.
- Non-refundable – are not subject to compensation in any amount, which is initially stipulated in the terms of their purchase. Such tickets must be marked “Non Ref” or any other mark, indicating that the document cannot be exchanged back for money.
Although even in the second case there are some exceptions. For example, if some misfortune occurs, a passenger gets sick or a relative dies, then upon provision of supporting documents, the airline undertakes to return part of the amount for the purchased ticket. A similar situation arises when a flight is canceled due to the fault of the airline.
It is important to read all terms and conditions that affect returns or changes before making a payment. Often, travel documents that cannot be returned are sold by low-cost airlines or as part of promotions, with discounts and bonuses.
You should also take into account the type of ticket purchased - economy class, business class, regular, children, etc. And although each company has its own rules regarding the return of any travel documents, such a pattern is still observed. The more expensive it is, the fewer problems there are and the lower the penalties for exchanging or returning it. For example, it will be difficult to return an economy class Aeroflot plane ticket.
When making a return, various airlines impose penalties. Therefore, the final payment amount will always be less than the full cost of the paid ticket. You need to calculate how much money you are losing in each option in order to make a better decision.
Return time
A lot will also depend on how many days before the flight you check out your ticket. Carriers have their own rules in this regard, but there are still general patterns:
- If there are one or more days left before departure, then the company is obliged to refund the full cost of the purchased ticket. In some cases, the fine specified in the conditions is deducted from the total amount.
- If you return a document on the last day, when there are less than 24 hours left before the flight, you will be required to pay only 75% of the full cost. And depending on the type of document, various commissions may be envisaged.
- If you try to return a ticket in a few hours, it is much more difficult to get money, and penalties increase significantly. Sometimes it makes sense to exchange travel document for a different departure time. The same applies to the situation if you are late for a flight for objective reasons.
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Who should I contact?
If you purchased a ticket at the box office, then return it in the same way. But what to do in case of online purchase? Then you should contact exactly the service through which the payment was made. It could be:
Detailed Procedure
When trying to return a ticket through a regular ticket office, you just need to present it and your own documents confirming your identity. What needs to be done to return the amount spent through the company’s website? This procedure is no more complicated than the purchase itself and takes a little time.
- Go to the official portal of the company from which you purchased your plane ticket. Find the section or special form where you should fill out an application to return the document and money.
- Here they are often asked to add a photo of the passenger, a scanned copy of their passport and be sure to indicate their contacts.
- It is important to enter all the required data in each box - flight number, ticket number, date and time of departure. Double-check the symbols several times, as any errors will lead to the cancellation of the application and you will have to write a second one.
- If a ticket is forced to be returned due to the fault of the airline or in the event of force majeure, you must also send documents confirming the death of a relative, illness of a passenger, or cancellation of the flight for objective reasons.
- Don't forget to indicate the method of refund and all required details.
If for some reason the carrier does not return the money for the return ticket, you need to go to court with the same package of documents and file a corresponding claim.
When can I expect payment?
Depending on the circumstances, the chosen transfer method and the company’s rules, this period varies. Any of them is available today suitable options:
- cash – you need to go to the cashier to get it;
- electronic money - then be sure to write the name of the system and wallet number;
- to a current account or bank card - all details must be provided.
This procedure can take from a week to three months. Each airline handles these issues differently. Sometimes it is possible to pay a slightly higher commission, but get the money back quickly. Then they are returned within a few hours or days.
If you decide to return the ticket, but still want to travel, then it makes sense to exchange for another departure time, which will be much cheaper and faster.
Video: refund of electronic air tickets.
When purchasing airline tickets online, especially for the first time, take your time. It is better to follow these recommendations:
- Carefully read all the airline's rules and remember the conditions under which you purchase a travel document.
- Consider the class, cost, direction and other features of the ticket. For example, business class involves not only more comfortable places and meals on the plane, but also a simple return or exchange procedure, availability of changes, no fines, etc.
- If any nuances are unclear to you, it is better to check with an online consultant or by phone for anything that seems doubtful.
When it is noticeable that the operator is dodging questions, does not give clear answers, or the resource has many negative reviews, it is better to find another, more reliable one.
Typically, the passenger contacts the ticket office, reservation system, or airline representative office to get the money back. But companies are not always ready to part with the amounts paid for tickets.
What actions will help you get back more money spent on airline tickets?
Let's start with the good news. According to the Air Code of the Russian Federation, the main document regulating the activities civil aviation, there are no non-refundable tickets. Even those air tickets that the passenger bought at a good discount can be returned to the carrier. There are already precedents in which passengers have won lawsuits against airlines.
How much money can I get back?
In accordance with Article 108 of the Russian Air Code, if you return your ticket no later than one day before departure, the airline is obliged to refund you the full cost of the ticket. True, there is one caveat: “if the air transportation rules established by the carrier do not specify a grace period.” What is meant is unclear. One might think that we are talking about so-called “non-refundable” tickets purchased as part of a promotion, but no.
There is a judicial precedent. A resident of Volgograd decided to return the purchased ticket 27 days before departure. The airline only refunded her the fuel surcharge, since it was initially stipulated that the ticket was non-refundable. The woman turned to Rospotrebnadzor for the truth. As a result, the court decided to return the full amount of the ticket to her - in accordance with Article 108 of the Air Code.
There is also an order from the FAS dated April 5, 2010 - “to eliminate the practice of selling tickets at fares that exclude refunds in the event of a passenger’s voluntary refusal to travel.” However, in this order, the department also refers to Article 108 of the Air Code.
Reasons for refunding an air ticket:
1. Article 108 of the Air Code Russian Federation(hereinafter referred to as the RF VK).
An aircraft passenger has the right to refuse a flight by notifying the carrier no later than twenty-four hours before departure of the aircraft, unless a grace period has been established by the carrier's air transportation rules, and to receive back the amount paid for air transportation.
If canceling a flight later than the established period, the passenger has the right to receive back the amount paid for air transportation with the withholding of a fee, the amount of which cannot exceed twenty-five percent of the amount paid for air transportation.
2. Article 100 Rules for the formation and application of tariffs for regular air transportation of passengers and baggage, collection of fees in the field of civil aviation.
The fee for a passenger's cancellation of a flight is set by the carrier in the amount of no more than 25 percent of the amount paid by the passenger for transportation, if the transportation was not carried out on any leg, and if the transportation was partially performed - in the amount of no more than 25 percent of the amount, paid for the unfulfilled part of the transportation.
3. Airlines, if in accordance with paragraph 2 of Article 102 of the Air Code of the Russian Federation have their own rules for air transportation, including rules for the sale of transportation, provide access to such rules in airline offices, sales offices, and also by posting them on airline websites.
a) Provide carriers (sales agents - if such information is provided to sales agents) with access to information:
- - about all tariffs applied by the airline on a specific route, and the conditions for their application. Information must be provided in Russian and, in the case of using special terms and codes, contain the necessary explanations;
- - about all types of additional fees and taxes applied by the carrier, as well as the procedure and legality of their establishment;
- - about the procedure for refund in case of refusal of transportation or change in transportation conditions.
b) Eliminate the practice of selling tickets at non-refundable rates in the event of a passenger’s voluntary refusal to travel.
In your appeal to the airline or to the court, you must be guided primarily by federal regulations, that is, the Constitution of the Russian Federation, the Air Code of the Russian Federation, the Law “On the Protection of Consumer Rights,” etc., and then refer to the “internal rules of transportation” of the airline.
Where to contact
The list of places where tickets are refunded is specified in the internal rules of the air carrier. The easiest way to find them is on the company's website on the Internet. You can also call the air carrier's help desk, they will tell you the necessary addresses and telephone numbers.
Keep in mind that the procedure for returning tickets established by the company in any case should not contradict the general rules of air transportation. And they stipulate that a refund in case of cancellation of a trip can be made “at the ticket office of the airline itself, at agents authorized by the company to sell tickets, as well as at points provided for by the airline’s rules.”
Another important nuance is that there are various directives of the Russian Ministry of Transport that partially contradict the Air Code. Lawyers say that in controversial cases, the court will be guided precisely by the Air Code, and not by intra-industry rules.
Sequence of actions when returning an air ticket:
1. Find the coordinates of the organization where you bought the ticket. For example, if you purchased a ticket on a booking site or travel company, then you need to contact there, and not the airline you are going to fly with.
2. Find out what rules for exchanging tickets exist in the organization where you bought them. This information may be attached to your e-ticket file. It is also often posted on the organization’s website. This data will help you, if necessary, defend your rights and have a reasoned conversation with company representatives.
3. Contact the company where you bought the tickets. This can be done by visiting the company in person or by calling. Be prepared to give not only your name, but also your passport information to confirm your identity. Also keep the ticket itself ready. It has a unique number, which will also need to be communicated to a company employee.
If the air ticket was purchased from an agency, then you need to write an application to this office (e-mail letter), informing him about the refusal of the flight, with a request to return the money to the bank card on the basis of Article 108 of the Criminal Code of the Russian Federation (you can quote the provisions that apply to your case). This is quite enough.
If the agency is Russian, it is advisable to duplicate the same application by sending it by mail with acknowledgment of delivery to the addressee, or bring it to the office and put a receipt stamp on the copy. Such a paper document will be needed if the case is brought to court. True, if the agent is imported, then “getting” him out of Russia through legal proceedings will cost more. But the main thing here is to record the moment of notifying him about your refusal to fly.
4. Please note that if you purchased inexpensive tickets, then most likely you will not be able to get the full amount back. Most companies will charge you some fee for canceling your flight. If you decide to cancel your flight for less than three days, be prepared for the fact that the amount of such a fine may be up to half the cost of the ticket. Once you agree on the amount, find out how you can get your money back. They can be given to you in cash or transferred to your bank account. In the latter case, do not forget to provide the company employee with your bank details.
5. If you receive a refusal from an agent - they say we have nothing to do with it, contact the air carrier. It is better to refuse in the form of a written paper document, but e-mail will also work.
6. You need to write a similar statement to the air carrier by e-mail (ticket reservation center or something like that), and send the same by mail to one of their Russian (if the carrier is a foreign airline) representative office (from or where you were going to fly).
Be sure to attach a copy of the agent’s refusal/response to transfer the arrow to the carrier, and refer to this in the text of the application. Here, too, it is important that the letter reaches the airline (any of its representatives) at least 24 hours before the first flight. The paper may also be needed in case of a trial or complaint to the Federal Air Transport Agency. However, for the Federal Air Transport Agency a printout of e-mail correspondence will be sufficient.
7. What should you do if you receive an answer by e-mail saying, sorry, the fare is non-refundable (alternatively, in subsequent correspondence they may offer you some kind of flight voucher with a limited validity period)?
You write to them again: please comply with Russian legislation, do not violate my rights. All this can be repeated several times. How many times exactly depends on your persistence and the sequence of the arguments presented. Well, for example: for the 2nd time you can write this - if you, Mrs. X, are not authorized to return the debt to me for the returned ticket, contact the management to make the appropriate decision; for the 3rd time - resolve my issue quickly with competent managers, because... according to Russian legislation, penalties are charged for late fulfillment of a consumer’s legal requirement (meaning the Law on the Protection of Consumer Rights); for the 4th time - you ignore my rights, thereby violating the Russian Air Code, I will complain about your company to the Federal Air Transport Agency; for the 5th time - the management of your company forces me to go to court, where I will file a claim to collect the debt and penalties for late execution.
In general, at some stage they must back down and return the entire amount. Just don’t get excited and take your time - write to them the next day after receiving the answer. So the whole procedure can sometimes take up to two weeks. If the air carrier returns your money through an agent, then the chances of returning all commissions are high. And if you do it directly, then you will still need to “beat” that agent, referring to the example of the carrier.
If there is no result, then the easiest way is to actually send a complaint against the air carrier by mail to the Federal Air Transport Agency, attaching all the complaint correspondence to it. Of course, you will have to wait for the bureaucratic machine to work, but it will actually work 95%, and at no cost to you.
And finally, the court - here any lawyer guarantees you a 100 percent result. In principle, a claim can be brought against both the airline itself and the agent who sold you the air transportation. You can get back 2 times the cost of your ticket if you base your claim on the Consumer Protection Law. Briefly, it looks like this: according to this law, the debtor may be assessed by the court a penalty (at the request of the plaintiff) in the amount of 0.5% of the amount of the debt for each day of delay in execution from the moment of receipt of the demand for the return of money.
But, as a rule, the court limits the amount of penalties collected to the amount of the principal debt. Well, we must not forget to indicate in the claim the requirement that the debtor pay the court fees and the costs of the plaintiff (passenger/consumer) for the services of a lawyer - such claims are satisfied by the courts almost “automatically”.
Where to complain?
All sorts of tricks and excuses from carriers that passengers often hear are due to the fact that airlines have their own rules for air transportation, rules for setting tariffs, and applying additional fees. They are what airline representatives refer to when they try to charge passengers more money for an unused ticket.
If all negotiations and written complaints do not help, file a complaint with the Federal Air Transport Agency (you can even do it electronically - through the official website of the Federal Air Transport Agency).
You can submit a complaint through the website of the Federal Air Transport Agency
- (e-mail: This email address is being protected from spambots. You must have JavaScript enabled to view it.)
- http://www.favt.ru/favt_new/?q=obrawenija_grazhdan%2Fobwestvennaja_priemnaja
In addition, you can get help from the Russian Consumer Union and, as the case with a resident of Volgograd showed, from Rospotrebnadzor.
You can get advice on protecting your rights from the Russian Consumer Union http://www.potrebitel.net/
When resolving controversial situations, you can contact Rospotrebnadzor http://rospotrebnadzor.ru/virtual/feedback
But if the airline goes bankrupt, everything is much more complicated. You can sue the company and even win the case, but there are no guarantees that you will get your money back. There is no insurance for such a case. The case with Avianova is further proof of this. Some passengers still cannot get their money back for canceled trips.
P.S. You may be interested in Articles of the Air Code No. 100, 107, 108, 137. Article 107 talks about the carrier’s refusal, and Article 137 talks about the procedure for applying the Air Code.
Several useful videos will help you on your travels:
- How to save money when buying air tickets?
- How to save money when getting cash from ATMs?
- How to virtually take a walk in your future vacation spot?
- How to get a personal translator for free?
- How to correctly calculate a Schengen visa?
- How to choose a suitcase for travel?
- How to buy tickets on Google's service
- How to pay safely on the Internet
- Much, much more...
Departure is in just three hours, but you got lost e-ticket? Damn familiar! :) But it doesn’t matter - it can still be restored! Let me tell you how to do it correctly. ;)
Restoring an electronic air ticket
An electronic ticket is digital recording, stored in the airline's database. To restore it, you will need computer/smartphone with internet access and money.
Procedure electronic plane ticket recovery looks like that:
- try it go to your personal account on the website of the airline from which you purchased the ticket;
- if it is not there, register, indicating your contact details(full name, address, telephone, date of birth);
- make payment for the lost ticket;
- Having processed the information, the airline will send you a link to route receipt to the phone number and duplicate it to the email;
- if you did everything correctly by logging into your profile, You will receive access to an electronic ticket which you need print along with barcode or download to your phone;
you also can restore electronic air ticketT by calling hotline and submitting an application for document restoration.
Restoring an electronic railway ticket
Alas, with railway electronic tickets The situation in our country is a little sadder. You can only restore train tickets in Russia. This service costs fixed 85 rubles.
For restoration of electronic railway ticket need to contact station duty officer at the train departure station or the station where the ticket was purchased. Here you will need to write an application on train ticket restoration, having previously presented an identity document, indicate the date of departure and the route of the trip.
Procedure recovery electronic tickets on Russian Railways it can take 1-2 hours, so I would recommend contacting the duty officer in advance. The received duplicate cannot be returned or reissued.
Conclusion
Recover e-ticket, of course, it is possible, but it is much easier to prevent its loss, don’t you agree? :) Place all tickets and passports together to avoid their loss at the most unpredictable moment. Have a nice trip!
Return rules depend on the method of payment for the order and the terms of application of the tariff (UPT). The refund amount is calculated in accordance with the terms and conditions of the fare, which you must read when booking in the first step.
Freight charge paid for air transportation not refundable, if the passenger notified the carrier of his refusal to air transportation after the end of the passenger check-in time for the flight indicated on the ticket.
Voluntary refund of air ticket
1. You can request a refund for an air ticket purchased on the airline’s website, in the mobile application or through the passenger support service in one of the following ways:
1.1 On the airline’s website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).
When checking your order, you must enter the order number and the passenger's last name. Next, at the bottom of the order information page, click on the TICKET RETURN button, then CONFIRM.
Attention, when you click on the TICKET REFUND button, it will be impossible to cancel the ticket refund.
A confirmation with the exact amount of the refund will be sent to the email address specified in the order.
1.2 Cancel seats by calling the passenger support service at 8-800-7700-262 and filling out Money.
The refund application is processed within five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days depending on the issuing bank. At the same time, the airline is not responsible for increasing the time limits for transferring funds, which depend on the issuing bank.
2. Apply for a refund of an air ticket paid at the airline ticket office
Refunds for tickets paid at the ticket office are made only at the ticket office where the tickets were paid for.
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- passport;
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The procedure for processing a refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
Forced refund of air ticket
The carriage fee paid for air transportation is subject to refund in the event of a forced refusal (forced refusal is recognized in the case provided for in clause 227 of FAP No. 82 dated June 28, 2007) of a passenger from air transportation subject to notification of this to the carrier before the end of check-in time passengers on the flight indicated on the ticket.
A forced refund of an air ticket due to a passenger’s illness is made on the basis of one of the “ Ural Airlines» (Agency that issued the ticket) medical documents confirming contraindications for the flight.
Requirements for medical documents:
1. An original certificate from a medical institution regarding the state of health as of the departure date of the flight indicated on the ticket.
The certificate must contain:
- clearly readable name, details of the medical institution that issued the certificate;
- seal of the medical institution that issued the certificate;
- clearly legible position and surname of the doctor who issued the certificate;
- signature and seal of the doctor who issued the certificate;
- signature and seal of the head of the department or chief physician of the medical institution that issued the certificate;
- date of issue of the certificate;
- compliance of the dates of illness indicated in the certificate with the dates of transportation. In case of discrepancy, the conclusion should indicate “flight on the specified dates is not recommended.”
2.Copies of the passenger’s certificate of incapacity for work, certified by the employer or endorsed by the signature and seal of an authorized person of Ural Airlines (Airline Representative at the airport)
3. The original certificate from the health center of the airport terminal (airport).
The certificate must contain:
- clearly readable name of the health center that issued the certificate;
- stamp of the health center that issued the certificate;
- clearly legible position, name of the doctor who issued the certificate;
- signature of the doctor who issued the certificate;
- date of issue of the certificate;
- compliance of the date of illness indicated in the certificate with the date of transportation.
When a passenger on the territory of the Russian Federation applies to the Agency that issued the ticket, a notarized translation of the presented medical document into Russian must be attached to a medical document issued outside the Russian Federation.
When a passenger outside the Russian Federation applies to the Agency that issued the ticket, a translation of the document into Russian or English language, notarized in accordance with the laws of the country.
Ticket Agency fees are non-refundable unless otherwise provided by Agency rules.
Information about the facts of providing false documents is subject to transfer to the police of the Russian Federation in order to conduct an audit and bring the perpetrators to criminal liability.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
2. Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.
When visiting the cashier you must have with you:
- a receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.
3. Present original medical documents confirming contraindications for the flight.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
2. Contact the agent who issued the ticket at the place of purchase
Procedure for issuing a refund of an air ticket in case of flight cancellation
1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in the mobile application or through the passenger support service:
1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 9, then press 1.
2. for a refund.
2. The procedure for processing an involuntary refund of an air ticket paid at the airline ticket office:
Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.
When visiting the cashier you must have with you:
- a receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.
3. The procedure for processing an involuntary refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.
Refunds of tickets purchased on the websites and ticket offices of air travel sales agencies are made by the agencies that arranged the flights.
Contact the agent who issued the ticket at the place of purchase
Today you won’t surprise anyone with online shopping, and you can buy everything: from real estate to food. This fact has not bypassed the purchase through websites and air tickets. But what if your flight is canceled due to unexpected circumstances? In this case, you will need to return the purchased ticket, but how to do this correctly?
If everything is clear with the ticket office - you went up and handed it in, presenting documents confirming your identity, then how to return an electronic plane ticket purchased via the Internet correctly, without visiting the ticket office.
- Consultant. If the web resource where you purchased the ticket has an online consultant with whom you can talk via chat, then, first of all, you can ask him what you should do and how best to act to your advantage - that is, with minimal losses. Don’t be afraid to indicate your email address during the survey, contact number, if you are asked during the communication process.
- Website phone number. You can seek advice at phone number, indicated on the website, about what penalty you are entitled to for a return.
- Air carrier. You can also contact the air carrier's office by calling the phone number for detailed advice in order to return air tickets purchased online. In this case, you must indicate the details of the passengers whose air tickets you will be refunding. You just need to clarify the air carrier’s commission and the amount of the fine that will be taken from the refund of air tickets. Each carrier has it individually, so you should pay attention to the commission.
- Travel agency. If the flight must be carried out through a tour package, then the ticket is issued through the travel agency and the airline agency, but in this case the tour will be cancelled. It should be borne in mind that here the fine will be higher, and in some cases the ticket simply cannot be returned. The latter is often indicated in the conditions for purchasing an air ticket from the agency. But the money is not returned immediately, but after a certain time.
We return air tickets correctly
When purchasing an air ticket via the Internet or at ticket offices, carefully study all the terms and conditions of the agreement, and purchase tickets only on trusted web resources.
It is worth noting that a copy of the electronic version of the ticket is not sent anywhere, as this will not play a special role.
Forced return
There are times when it is urgent to return a ticket. This only happens when passengers encounter unforeseen life situations, plans change, difficulties arise with their well-being, etc.
This option involves returning the ticket, which is accompanied by the presentation of documents that will confirm a “significant change of plans”, for example, you were denied a visa, a document from the hospital about the necessary hospitalization and other force majeure circumstances.
To involuntarily return air tickets, you must present your passport, card number and a document indicating the reason for the return.
To return e-tickets, you must present your passport and receipt of purchase, as well as provide all the necessary contact information
If you happen to be charged high commissions and fines, review the agreement when purchasing your air ticket.
If the commission charged is higher than indicated, it is better to file a claim in court or complain to the airline.
Cases of ticket return
For health
If it happens that you end up in the hospital shortly before your flight, and, as a result, the flight is cancelled, what should you do?
To do this, you need to provide a hospitalization certificate or any other document confirming the impossibility of the flight. This allows you to return the ticket with the least loss for you, since the return will be tantamount to a forced one.
If you have been refused a visa
The situation with a visa refusal is typical and often happens before departure. With minimal losses for you, you can also make a refund; for this you need to have a passport, card account and a document confirming the visa refusal. Moreover, if your visa is delayed, you should take a certificate of delay, with which you can either submit them.
If trouble happened to a close relative
You are allowed to make an urgent return of the ticket or change the departure date to another at the lowest cost. For this you need documents, as well as a death certificate.
If the reason is completely different and is not included in the list above, a refund of the ticket is also possible, as is booking a flight for other dates, but in this case the fines will be charged several times more. To return or rebook an air ticket, you need to take with you your passport, international passport, visa (if required) and account number for the company to transfer money.
When purchasing an air ticket online or at ticket offices, carefully study all the terms and conditions of the agreement
The flight was canceled or postponed indefinitely
This option involves returning the ticket without fees. To return your ticket, you will need your passport and air ticket. If the ticket is electronic, you can provide a certificate or receipt of purchase.
Finally
When making purchases online or offline, remember that you should always read the contracts and all instructions that the company provides. If some nuances are not clear to you, it is better to ask again and clarify. You can also immediately ask a question about a possible sudden refund of your air ticket.
If the seller does not tell you what to do, or evades questions, you should look for web resources with a good reputation for selling air tickets or make a purchase from ticket offices or agencies.
