Number of floors in the main building.

Novostar Khayam Garden Beach & Spa 4 * is a new hotel that received its first guests in August 2012. The hotel staff consists of the best specialists in the region. The chain announced a competition in which employees of various hotels took part. Those who met the very strict requirements were recruited into the new hotel. Russian-speaking staff works at the reception.

Location: the hotel is located on. The resort center is 1 km away. Distance from Enfidha airport - 65 km, - 125 km, - 68 km.

Number of rooms:
Main building: 3 floors
The hotel has 361 rooms, of which:
DBL 294 rooms with garden, pool and sea views
Family Room 51 rooms overlooking the garden, the pool or the sea, of which 15 are combined rooms
SNGL 11 rooms with garden, pool or sea views
Suite 5 rooms

Description of rooms:

* balcony (not all rooms)
* bath / shower
* hairdryer
* air conditioner
* satellite TV, Russian channels
* telephone
* safe (free)
* mini-bar (free, filling is paid; on the day of arrival 2 bottles of water)
* room service (chargeable)
* cleaning of rooms, change of towels - daily

The hotel is located on the coast, in a semicircle facing the sea, so most of the rooms in the hotel are overlooking the sea.

All rooms are large in size and correspond to the standard of a five-star hotel. All rooms are equipped with plasma TVs, Russian channels are functioning. The hotel has connecting rooms, which is very convenient for families.

In the hotel:
* 4 conference rooms (with charge)
* Wi-Fi in the reception lobby (free)
* parking
* luggage storage room
* laundry (chargeable)
* professional SPA salon (paid)

Food types:

* Alcohol according to UALL system: 24 hours
* 1 main restaurant (buffet):
breakfast: 06.00 -10.00
late breakfast: 10.00 - 11.00
lunch: 12.30 - 14.30
dinner: 18.30 - 21.30

Important! Dress code in the main restaurant during dinner.

* Late snacks: 22.30 - 06.00
During lunch and dinner in the main restaurant, the option of tea and coffee is available to tourists. For the convenience of tourists, hot drinks are served directly in the hall of the main restaurant, and not in the bar.

Attention parents! If there are 20 or more children in the hotel, there is a separate children's Swedish line, a children's menu is presented. In a dedicated area with small tables during lunch and dinner, young guests of the hotel are assisted by a children's animator. If the hotel has less than 20 children, then the children's table is presented on the adult buffet line.

The drinks:
The clients of the hotel are offered various alcoholic and non-alcoholic drinks of local production (wine, beer, cocktails, spirits, mineral water, juices, syrups, tea, coffee).

In a Moorish cafe - Tunisian mint tea with nuts, Turkish coffee, aromatic hookah ($).

Bar opening hours:

* Lobby bar: 24 hours
* Pool bar: 10.00 - 00.00
* Cocktail bar: 18.00 -20.00 (only in the summer season)
* Bar by the water slides: 10.00-18.00
* Disco bar: 23.00 - 02.00 (paid)
* Bar: 08.00 - 00.00 (chargeable)
* Moorish cafe: 14.00- 01.00 (chargeable)
* 2 Restaurants "a la carte": 19.00 - 22.30 (1 time during the rest by appointment free of charge)

Ultra All Inclusive Concept:
First of all, catering deserves the highest praise. The UALL system operates here: drinks, including alcoholic ones, snacks are served around the clock. Dinner ends at 21:30 at the hotel, and late snacks are already served at 22:30, which are available until 06:00, but at 06:00 the restaurant reopens - this time for breakfast. The hotel offers good quality bottled alcohol (wine), and the bottle is opened in front of you.

Free service:

* Special household appliances for feeding babies in the main restaurant: blenders, bottle warmers, hot water cooler.
* Sports daytime animation for adults and children, mini disco, evening animation for adults, disco every day
* Mini-club for children from 4 to 12 years old (09.00 - 12.00; 14.00 - 17.30)
* Tennis, table tennis, archery, darts, beach volleyball, aerobics, water aerobics, football
* Air conditioned fitness room with professional trainer
* Free: kayak

Paid service:

* Billiards
* Water sports: parasailing, banana, water skiing
* Novostar Baby service: electric kettle, floor dryer, baby potty set for fun games on the beach.

Entertainment and sports:
At Novostar Khayam Garden Beach & Spa 4 * everyone can find entertainment to their liking. Sports games (team and pair), active animation, as well as water sports will not let you get bored even for a minute. In the evening, guests can enjoy a colorful outdoor animation show in the hotel's amphitheater.

For children:
For young tourists (4-12 years old) there is a mini-club. In the mini-club, kids are offered various board games, crafts, drawing, modeling, as well as fun contests. Professional children's animators work with children, who become real friends for many of them. With the help of animators, children will be able to reveal their talents by taking part in the theatrical and dance performances of the club.
For older children (12-18 years old) there is a maxi club. Active sports games, exciting quests, culinary master classes are held here.

Pools:

Novostar Khayam Garden Beach & Spa 4 * has a wonderful water complex: 4 swimming pools and slides. Two relaxation pools, two pools with water slides. The water slides are completely new and safe: the developer is a specialized company POLKAR (), a member of the World and European Water Park Association. Most of the water complex is suitable for families, including for children to descend on their own; some of the slopes are for adults only. The pools are open to the public from 10.00 to 18.00, available from 01/05 to 31/10.

Indoor pools: 1 heated (closed in July and August).

Beach: 1st coastline, sandy beach. Umbrellas, sun beds, mattresses - free of charge. Beach towels (bail of 20 TND). Beach bar (free, soft drinks only). Beach restaurant (extra charge).

Additional Information:
Important!
The hotel has a Russian staff: a Russian administrator and Russian animators as part of an international team.

We rested in this hotel from September 2 to September 16, 2019, room 2331. We arrived with a long delay, we were very tired, especially the child, so it was very important that we were quickly checked into a room. The friendly girl Anya answered all our stupid questions with a smile. Many thanks to our Russian hotel administrators Anya and Yulia that they were always ready to help, suggest something and just chat))) The hotel staff is friendly with rare exceptions (a couple of waiters in the restaurant and a fat bald bartender in the lobby bar, who sincerely hates Russians). As for tips, we sometimes gave 2-3 dinars in a restaurant to a waiter. They work there in zones, because the room is large, and since you sit at the same table out of habit, the waiter is the same. Well, who doesn't like money?))) Of course, something was changing. More often he approached, the drinks were already in other beautiful glasses, and so on little things. Two dinars were enough for 3 days, then again. Once given to the maid, but nothing has changed. The room was not on the sea - on the garden and the local municipality. Quiet and calm, everything in the room worked properly, cleaned every day. There are a lot of flies in Tunisia, and the maids use some kind of spray from them. For a long time we could not understand that our cough was precisely from him. They asked not to poison any more flies or us. A little about food. In the main restaurant you can find everyone to eat. There are also soups (they didn’t come to me, but my wife appreciated it), and grill, and vegetables, and pasta, and desserts ..., very tasty baguettes. I recommend them for breakfast in a toaster instead of toast bread, it is not very good. Separately, there is a children's meal in the adjacent room. The distribution is lower so that the kids can impose themselves. Between lunch and dinner, as well as at night, they cook pancakes with nutella and bambaloni (they are not tasty at the hotel, try them delicious on excursions in Sidi Bou Said). Overall, the food was pleasant. We had ULTRA - all inclusive, but in fact, how it differed from a simple all-inclusive is completely unclear. In my understanding, this means that everything is possible without restrictions, but it turned out that no. At the bar, most normal alcohol is chargeable. Despite this, everyone will find something to drink there. From non-alcoholic I recommend Tunisian tea and verveen. The bar offers snacks such as nuts, olives and cheese. Now about the bad. THE SEA IS A HELLSKVAR !!! Huge layers of sharp stones. People were injured, including me. There is a pantone. You can dive and swim from it. BUT! What nafig panton ?! The beach must be adequate. When I flew on a parasail, this relief looks wonderful, but you can see that there is sand everywhere, except on the hotel's beach. Now it is the 21st century, somewhere they build islands in the form of palm trees and a map of the world, and then really nothing can be done ?! Biggest disappointment! There is sand if you go behind the Coco beach restaurant. They swam there. Good again! ANIMATION - how much this word has merged for our hearts! We did not participate much in the entertainment during the day, because we spent all the time on the "beach", breathed the sea air and relaxed, so we did not really communicate with many of the Animation team, but in the evening my daughter (3.5 years old) took us to a gorgeous children's animation. Over time, adults began to dance with the kids. There was a man on the stage who said that this was his job, but every day he sincerely turned on children and adults, it was clear that he loved it and lived by it. DALI, thank you very much for your good mood, for your dedication, for the opportunity for adults to be a little children! There are two more people who made our stay spiritual. This is MOMO and BLACKY !!! Huge respect to them. You are best!!! In general, if you are an inexperienced tourist, you have a child, the beach is not particularly important to you (the sea itself, by the way, is cool), but the atmosphere and attitude are important, then you are in Khayyam Garden.…

The resort complex Novostar Khayam Garden Beach & Spa 4 * will pamper travelers with an atmosphere of luxury and comfort. Choosing this hotel for your vacation, you will experience a lot of pleasant and unforgettable moments.

A little about the institution

Novostar Khayam Garden Beach & Spa 4 * is the newest hotel in the Novostar Hotels chain. It first opened its doors to tourists in 2012. It is worth noting that the hotel staff went through a strict selection procedure, and therefore you can be sure that real professionals in their field will serve you. There are also Russian-speaking employees here.

Location of the hotel

Hotel Novostar Khayam Garden Beach & Spa 4 * is located in the popular resort of Nabeul (almost in its very center). It is 125 km from Monastir and 65 km from Enfidha.

Novostar Khayam Garden Beach & Spa 4 *: description of rooms

The quality of rest is largely determined by the living conditions. Novostar Khayam Garden Beach & Spa 4 * offers travelers 361 rooms for accommodation. The apartments can be roughly divided into the following categories:

  • Standard rooms are designed for single and double occupancy. The room has everything you need: orthopedic beds, a desk and an easy chair for relaxation.
  • The family suites can accommodate up to 6 people (if extra beds are taken into account). The adult bedroom has a king-size bed and the children's bedroom has pull-out sofas. Each room has its own bathroom.
  • The suite is a luxurious apartment. The bright bedroom opposite the panoramic window has a large orthopedic bed. The living room is equipped with a seating area and a coffee table.

It is worth paying special attention to the interior design of the Novostar Khayam Garden Beach & Spa 4 * complex. The photos show a modern, laconic design in soothing colors.

Amenities in the apartments

The Novostar Khayam Garden Beach & Spa 4 hotel * cares about the comfort of its guests. To this end, the rooms are equipped with the following list of amenities:

  • combined bathroom, which is additionally equipped with a hairdryer;
  • some of the rooms have access to their own furnished balcony;
  • thanks to the presence of air conditioning, you can hide in your room from the Tunisian heat;
  • satellite TV with a package of Russian channels;
  • landline telephone provides round-the-clock communication with the reception, and also makes it possible to make international calls;
  • the safe is responsible for the safety of your valuables;
  • wireless Internet;
  • You can always keep a stock of food and drinks in a small refrigerator.

Resort infrastructure

The Novostar Khayam Garden Beach & Spa 4 * complex has everything you need for a good rest. Tours in this direction are very popular, because the hotel has a developed infrastructure, namely:

  • a modern conference hall, as well as three meeting rooms;
  • a laundry, which is engaged in washing both hotel linen and personal belongings of guests;
  • SPA-salon, where you can take a course of rejuvenation, relaxation or health improvement;
  • in the beauty salon you can get hairdressing and cosmetology services;
  • a medical office where you can get first aid;
  • car parking, the use of which is included in the cost of living;
  • currency exchange office in the lobby;
  • three outdoor pools, one of which is filled with seawater;
  • indoor heated pool, open during the cold season;
  • luggage storage room before check-in and after check-out.

Animation

Without entertainment, the rest would be boring and monotonous. A team of professional animators is called upon to change the situation. At the hotel Nabeul Novostar Khayam Garden Beach & Spa 4 * you will find the following program:

  • morning exercises, which will give you energy and vigor for the whole day;
  • aerobics in the pool;
  • yoga classes with a professional instructor;
  • training in oriental and Latin American dances;
  • fascinating lessons on cooking national dishes;
  • competitions in various sports (both between hotel guests and with the participation of guests from neighboring establishments);
  • incendiary evening show.

Spa

To relax your body and soul, you will be helped by the SPA salon operating on the territory of Novostar Khayam Garden Beach & Spa 4 * (Nabeul). Here guests are provided with the following opportunities:

  • cleansing and strengthening the body by taking a course of mineral waters;
  • various types of massages, aimed both at treatment and relaxation, and at achieving a cosmetic effect;
  • facial and body skin care procedures aimed at cleansing and nourishing;
  • traditional Turkish hammam;
  • toning the body by means of a contrast jet shower;
  • relaxing hydromassage.

Vacation with children

The youngest tourists are sometimes more difficult to please than the adults. Knowing this, the Novostar Khayam Garden Beach & Spa 4 * complex (Tunisia) provides for the following opportunities for families with children:

  • in the children's club, kids will be able to do creative work, as well as take part in fun games and contests;
  • organization of children's sports competitions;
  • "paddling pool" with slides;
  • a spacious playground with a rubberized shockproof coating;
  • guests with babies are provided with everything they need for a comfortable stay: sterilizers for bottles, a radio nanny and so on.

Supply system

Meals in this hotel are carried out according to the Ultra All Inclusive system. It implies the following points:

Hotel rules

Each hotel has its own accommodation policy. In this institution, the following are valid:

  • the use of air conditioning is available to guests only from June to September;
  • the opening hours of bars and restaurants can be changed by the administration depending on the occupancy of the hotel;
  • registration is made in the period from 14:00 to 16:00;
  • guests are required to vacate the room on the day of departure until noon;
  • smoking is strictly prohibited in all areas of the hotel (this is possible only in open areas and balconies);
  • a visit to the playground is allowed only for kids under 12 years old;
  • if less than 20 children are staying at the hotel, then the dietary line of the buffet is abolished;
  • it is not recommended to appear in bathing suits anywhere other than the beach and pools;
  • it is strictly forbidden to take out towels from the rooms (beach towels can be taken from the administrator);
  • taking out food from the restaurant is not allowed;
  • visiting catering establishments requires adherence to the dress code (smart, closed clothes);
  • using the pool after 18:00 is strictly prohibited (cleaning devices start working at this time);
  • in order to avoid injuries and unpleasant situations, it is prohibited to enter the hall in wet clothes and shoes;
  • if for health reasons the guest cannot go down to the restaurant, then the food will be delivered to his room.

Novostar Khayam Garden Beach & Spa 4 *: reviews, advantages

To assess the quality of relaxation in a particular hotel, it is recommended to study the opinions of experienced travelers. So, a lot of positive comments can be found about the resort complex Novostar Khayam Garden Beach & Spa 4 *. Reviews of tourists can tell you the following:

  • quick check-in procedure (administrators often fill in the guest cards in advance, saving you unnecessary trouble);
  • if you arrive late at the hotel, you will be served dinner;
  • the approaching bus with tourists is always met by animators, and therefore the fun begins already on the doorstep;
  • the territory is very green and clean;
  • there are enough sun loungers by the pool to accommodate everyone;
  • tasty and varied food with a huge selection of traditional local dishes (there is also less spicy European food);
  • there are many products and dishes on the menu for those who are on a diet;
  • the beach is kept perfectly clean, and thanks to high fences it is protected from strangers;
  • the animation is very interesting and rich (themed evenings deserve special attention, during which guests can join the local culture and traditions);
  • many sports activities, thanks to which you can keep your figure in shape;
  • one of the pools is equipped with high water slides, which are interesting to ride not only for children, but also for adults;
  • the hotel has a Russian-speaking administrator who will always help in solving problems and organizational issues;
  • high-quality daily cleaning;
  • The SPA center deserves the highest marks (and especially the work of the masseurs);
  • the TV broadcasts Russian channels, which makes it possible to always keep abreast of events at home;
  • the hygiene kit includes many different types of cosmetics;
  • wireless Internet works well throughout the territory (and even on the balconies of the rooms there is an opportunity to go online);
  • for entertainment events there is a separate pool, and in all others, guests can swim peacefully;
  • a large team of lifeguards work both at the pools and on the beach;
  • the hotel staff are very helpful and try to help, even without knowing the language (although many try to learn it);
  • during the disco, several Russian songs are always played;
  • a very interesting entertainment program for children has been developed in the children's club (master classes on making cakes and pizza deserve special attention);
  • if you arrive at the hotel too early and your room is not ready yet, then you will be offered delicious cocktails to brighten up the wait;
  • if you leave a tip to the maids, they will constantly delight you with figures of sheets and towels, as well as decor made of flower petals.

Negative reviews

Some negative characteristics are inherent in the Novostar Khayam Garden Beach & Spa 4 * hotel. Reviews of 2016 indicate the following shortcomings:

  • rocky entry into the sea;
  • to use you need to leave a security deposit;
  • due to the fact that the doors in the rooms are very old, they creak and bang heavily;
  • there are many small fish in the sea that bite painfully on the legs;
  • photographers who provide paid services at the hotel do not work very well (you can take similar pictures yourself);
  • maids ignore the need to change towels, no tip in this situation helps;
  • despite the fact that a separate children's menu and a dedicated area in the restaurant are promised on the hotel's website, provided that more than 20 children are resting, in fact this service is not provided;
  • at every step you can meet a smoker, and therefore the whole area smelled of tobacco smoke (given that there are many families with children in the hotel, this is very unpleasant);
  • the doctor serving this hotel is not very attentive to the complaints of guests and prescribes treatment at random;
  • the pillows are very uncomfortable, after sleeping, the neck hurts a lot;
  • during cleaning, the maids pay absolutely no attention to the balcony;
  • the tiles around the pool are very slippery, and therefore you need to move on them very carefully.

General impression

Based on reviews of the Novostar Khayam Garden Beach & Spa 4 * hotel, we can conclude that it deserves five stars. Of course, there are many disadvantages in it, but, compared with the many advantages, they are not so significant. The hotel is very nice and well maintained (both inside and outside), the staff is polite and competent, the atmosphere is light and relaxed.

If we talk about the advantages of a hotel, then, of course, animation should be put in the first place. The guys literally go out of their way so that vacationers do not have to be bored for a second. At the same time, entertainment is not imposed on anyone. It is also worth noting a lot of opportunities for children's recreation. The mini-club is significantly different from those that can be found in other hotels. Here kids are immersed in creativity and fun.

The hotel staff are very welcoming and helpful. The attempts of Tunisians to communicate with guests in your native language are especially touching. Nevertheless, if you have a serious problem, you can always contact the Russian-speaking administrator. Particular attention is paid to the safety of guests, and therefore a large brigade of guards and rescuers works here.

If we talk about the shortcomings of the hotel, then the main one is the quality of cleaning, or rather, problems with replacing bed linen. Probably, no hotel with such persistence will hang towels thrown on the floor back on the hook. However, this problem is quickly resolved by contacting the administrator. In addition, coming to your room in the evening after a busy and bright spa day, you most likely will not notice any flaws in the room.

Quite a decent hotel.
Were at the hotel from 09/22/2019 to 09/30/2019 with a 6-year-old son.
The hotel is discreet, renovated, a solid four, I can say even with a plus. The territory is small, two swimming pools, one of them has 4 slides. Vacationers are French, Germans, Russians and a few Arabs. The territory is guarded, at the entrance of the checkpoint with a barrier and a guard, along the perimeter of the hotel territory, a high fence with broken glass on top, on the beach on both sides, guards detain all suspicious. There is no influx of local population on weekends, 4-6 families come with us, they were quite decent looking with children. There is no theft, the son forgot his smartphone on the couch near the reception desk and went to have supper. The fact that there was no phone, I remembered only 1.5 hours later. Let's go look, he was lying on the couch. I can’t say anything about beach towels, we didn’t take them. For a card, they had to go to a currency exchange office and a house where they could be exchanged, worked according to a not very convenient schedule. The staff is caring, attentive. Hotel guide Julia can solve all problems. On the 6th day of our stay, we needed a refrigerator, the one in the room did not work. We told her, after 20 minutes. they brought us a new one.
The animation is great, active and at the same time not intrusive. It can be seen that everyone is trying. If there are no activities, then the whole team walks around the territory and communicates with guests. They ask how are you, is everything good. It is clear that there is much more communication with the French, but it must be borne in mind that they speak the same language. Their English and Russian are rather weak. But the Russians, who had fun at the disco, communicated with them very emotionally with gestures and in broken English-Russian. In general, a very soulful atmosphere. I liked very much how happy birthday, besides the cake, the animators in full force, firecrackers, a banner, music and sincere congratulations are being congratulated. In addition, daytime shows are often held. We hit riders, cocktails and a whirling dervish. Very impressed! My son started getting ready for the mini disco in the afternoon. For children, you can order a T-shirt with a name and a picture of your choice.
The photographer should immediately mention him immediately and attribute him to the disadvantages of the hotel. An elderly man taking horrible photographs. Claims are not even about the staging of the frame, but the quality of the photo. Size 300-400 Kb, yellow, from this the water turns green, the sky is gray, and the tan is painful. We went with him to the Buvet Cabano beach, it is 5-7 minutes by car from the hotel. Very beautiful, no people, white sand, picturesque building and stones. If I handed him my smartphone, the photos would be much brighter. When he sent us the finished work, we wanted to cry, we went to the hotel guide Yulia and she confirmed that he was taking horrible photos. He also has an objective problem with vision, which his glasses do not solve.
The food is modest, but varied and tasty. Fish, chicken, veal, lamb were always there, except for breakfast. For lunch and dinner, sausages, fish, liver, chicken, veal are fried on the grill in the restaurant, once there were shrimps. Apples, pears, plums, watermelons, melons, grapes, peaches, not all at once, but in different combinations. Delicious sweets, a couple of extra pounds are provided. Ice cream for lunch and dinner in an unlimited number of 3-4 types. All food is present from beginning to end, apparently, that's why no one rakes up a plate with a mountain. In the hall there are waiters taking away dirty dishes or bringing drinks. The waste cart can only be seen at the end. Snacks are also available, donuts, hot and cold sandwiches. We didn’t get to a la carte, the problem was to sign up, although we tried to do it the next day after check-in. But there is a restaurant near the beach where you can sign up day in and day out.
Drinks packaged juices, soda, water. Water is brought to the room only upon check-in, but you can easily take it from the bar. The strong alcohol is all specific, the white and red wines are quite tolerable, the cocktails are very conventional. There are few of them on the menu, and the taste and color of even familiar names can be quite unexpected. You can ask to mix it to your taste. The bartender noticed that I had a runny nose and offered to mix the medicine himself. From the ingredients, I was able to recognize chamomile tea and their local alcohol. Surprisingly, the next day I felt much better!
The room was on the second floor, large, with a balcony, clean, overlooking the sea, which we did not pay. I went out to the roof of the restaurant and it was a little upsetting, but it turned out to be a big plus. I was unwell for a couple of days and my son went out on this roof to play, there was a high parapet around the edges and it was quite safe. Safe, gels, shampoos, balms, were, and a set with hats, needles - asked at the reception. I had a Tophotels certificate and an application for a compliment, the hotel does not provide it. Cleaning is normal. The air conditioner is cooling normally, not so cold to get sick, sleeping comfortably.
Internet in the lobby is free and far enough.
The sea was clean all the time, on the first day there were only waves. There are stones in the sea, big boulders. You can enter either to the left of the pontoon, or far to the right. Pontoon made of plastic, the first time I saw this. For me, such a sea is the best. The snorkeling is amazing. There are a lot of fish, crabs, plants and shells. The fish, of course, are not as colorful as in the Red Sea, but there are many of them, they are different, some even bite, like Gara rufa.
There are two pools, no special pollution was noticed on the stairs of the slides. Above, all the pools have been renovated, and in the bowl the tile joints are black.
There are very few excursions! Of all the hotels I have ever been, this is the shortest list. We went for a drive on quadrics. If on this excursion you are offered to buy a white scarf for 20 dinars, do not take it, it is not needed. It does not save from dust, it constantly moves out and is completely synthetic. And so very interesting! We also went to the market. A real oriental bazaar! You have to bargain there! The thing on it cannot cost more than 20-40 dinars. The price of any bag will be announced to you within the range of 100-150 dinars. You can really buy it for 20! And so with everything else.
In general, I was pleased with the rest. Tunisia, in my opinion, is a one-time country. Or rather, not for annual trips. The tourist potential is high, but the lack of funding and the “wildness” of the local population do not allow making a qualitative and quantitative leap. Rubbish is dumped along the roads. Probably reminiscent of Turkey 30-40 years ago.
All a pleasant stay !!!

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