The cove rotana resort 5 reviews The Cove Rotana Resort - Reviews

We rested at the hotel from 19.04 to 08.05.2019. A trip to the Emirates.
We rested at the hotel from 19.04 to 08.05.2019.
A ticket to the Emirates was bought from Anex tour. Unfortunately, the adventure began with the arrival at the hotel. We arrived on schedule, around 14:00, customs and baggage claim took 30 minutes. But they took us here from the airport for 4 hours, because the hotel is located on the opposite side of the road from the airport and the driver did not want to turn around, we traveled with all the tourists , who lived much further than our hotel and the maximum 2 hours promised by the tour operator turned into 4. When, upon exiting the bus, we were indignant that we were going first one way, and then the other, the guide from anexa said that if there was something wrong with us satisfied, we could take a taxi, but she told us that it would take a long time ...
When the tour was purchased, the Village Rotana was said to be new building within Rotana Cove itself, just built further from the main buildings, in fact it turned out to be a building built outside Rotana, between it and the eight-lane expressway.
At the hotel, we ended up around 18:00, we settled us directly into building 97 (this building is located almost next to a busy highway and therefore it is very noisy even with closed windows). A couple of days later we came to the reception and, having voiced the problem of noise in the room, asked us to relocate, the manager Dinara agreed with us and moved to room 9221 on the same evening. less, but with hot water problems began. If you come to the room after 18:00, then she simply does not exist. We called the reception, a plumber came to us and after 30 minutes they gave us water, so it took 2 days. When we approached the reception to the same Dinara and voiced the problem of lack of water in the morning at 9 o'clock and in the evening after 18:00, we were again offered to move ... to somehow solve the problem with water, we were promised that yes, perhaps - there was water for a couple of days. But then it all started over again - we come from the beach, call about the lack of hot water, a plumber comes to us, wait 40 minutes until it is turned on. And everyone is extremely surprised that this is not ... now everything will be ... and so on for a week ... romance. The guides from Anex (Natalia and Lenar) advised us to contact the reception (as if we hadn’t done this ...) and threw up their hands. As it turned out, not only on our floor ends unexpectedly hot water, because we ran into a neighbor in the corridor, who had to run to the reception, soaped in a towel, because she could not get through. And this hotel is declared as 5 * ....
It has its own dining room (I can't call it a restaurant in any way) with a not very large selection of dishes. The food is delicious, but there is no question of any seafood, what is called seafood here is a sauté of fish and a couple of shrimp if you're lucky. From meat, almost every day a poorly fried steak (this is not for everybody's taste, I don’t eat meat with blood ..), a couple of types of chicken, once a week a duck. From fruits, melons, oranges, pineapples, if you have time then watermelons, they almost instantly end and change with oranges))
In the morning, for breakfast, in a tunic for the beach or a sleeveless shirt, you may not be allowed to enter the restaurant, we had to go to change)))
Waiters do not really like to move tables on the veranda (they are not comfortable walking), and if a large company offers you to sit down separately, after our abrupt refusal, after grinding our teeth, the table was still organized. The waiters there, in principle, are not the most polite and walked around with the look that we should ... bring a kettle with tea for breakfast, which was already on someone's table and there was nothing left there - this is normal. At lunchtime, tables are not served on the veranda, only in the restaurant.
During the last week of rest, our dining room was closed and we went to eat at the Cove Rotana restaurant, I cannot say that the food there was very different from ours. The restaurant is an order of magnitude larger, yes, there are dishes that are prepared in your presence, and everything else is the same.
There are no usual evenings with different cuisines, the food is monotonous.
From beer from St. Petersburg Carlsberg and imported Beks, spirits are all local. The cocktails included in Ultra Al Inclusive are very limited in assortment.
The ice cream, which was so advertised by the guide, is given only to children, is fruit ice with caustic paint, which then does not wash out in the pool for about 20 minutes.
My daughter and I had a birthday, as a gift from the hotel they give a small cake and decorate the bed with an inscription.
In the evenings, there is simply nothing to do here, there is no animation for either children or adults. A couple of times there was D.J.'s girlfriend. There is a kids club until 18:00, but you need to be there, you just need to take the coloring and you can't leave - they don't give it))) On the territory of Rotana Cove, in the evenings, we saw a couple of times how children turned on cartoons on a projector, in English, invited our people to join.
There is nowhere to go outside the territory, the hotel stands along a busy highway with incessant traffic day or night. There is no way to cross it, just take a taxi. The maximum you can walk to the gas station on the left side of the hotel, we went there for ice cream in the evenings (5-15 dirhams), in the hotel the same thing is sold on the beach at 2 times more expensive. There you can also buy sliced fruit, tried it - did not like it.
The territory is very large and beautiful - this is both a plus and a minus. To the beach about 20 minutes on foot, the road along which you go to the beach with busy traffic, there are a lot of cars and buggies of the hotel itself. You can also wait for a car that will take you to the beach for 20 or even 30 minutes ((therefore, when leaving the room, it is better not to forget anything))
The beach bar starts working at 11 am, before that you can only take a bottle of water there, all other drinks from 11 and not a minute earlier). You can have a snack at the bar only in lunch time, the rest of the time the maximum that can be offered to you is nuts and chips.
There are generally problems with a snack, no usual for all inclusive cookies, sandwiches, pancakes and anything like that, food only during breakfast, lunch and dinner.
We were a little unlucky in terms of the sea, this year there are a lot of blue stinging jellyfish. A couple of times we didn't even swim in the sea, we had to go to the pool. Although the water in the evening in the sea is very warm and if there are no jellyfish, then swimming is a pleasure. The beach for children is comfortable, the sand and quite shallow, especially at low tide.
When buying a tour, the manager praised the hotel, saying that this is an excellent 5 and our vacation will be unforgettable “they don’t talk in the emirates, they sing there and any of your wishes are quickly fulfilled”. Something we didn’t notice ... We really don’t forget our vacation, but alas, not with positive side... The hotel does not even reach the Greek or Cypriot 4. About 5, I generally keep quiet. And with such an attitude of Anexa and the local hotel staff towards vacationers, there is no desire to return to this hotel at all.
I will add about the excursions. I do not advise the guides. Expensive and in general (((went for furs and leathers, they said to go 40 minutes (which was important because we had a child) and a large selection. The result, drove 1.5 hours, brought to 1 store. There is nothing else. He is in a vacant lot. Better take private trips. On excursions in Dubai they will promise dinner with seafood - do not believe it. Dinner g is complete. Excursions were taken by neighbors - we were for the company. They wrote about this guy in the reviews. We took his number, so next time we plan to go to paradise in Abu Dhabi to the mosque and Ferrari park. (removed by moderator: unauthorized ads)

If you are considering this hotel for rest, it means you want to rest all the way to nice beach... Since there is nothing around the hotel, there is no place to leave the hotel. Except refueling 10 minutes walk.... More ▾ If you are considering this hotel for recreation, then you want to rest all the time on a good beach. Since there is nothing around the hotel, there is no place to leave the hotel. Except refueling 10 minutes walk. There is absolutely nothing to do in the hotel in the evening, so dinner starts at 19:00 and ends at 23:00, people come at 18:30. good places on the street and sits until closing, because there is nothing else to do or watch TV in the room (1 Russian channel).
From Dubai airport we drove to the hotel for exactly 1 hour.
I repeat this beach hotel(600 meters of private beach), therefore, first of all, briefly about the beach. The entire hotel was built artificially on the principle of an embankment in the sea, entering the sea along CONCRETE STEPS, which are overgrown with shells below. The sea is constantly changing 5 days stormy - yellow flag, 5 days low tide - knee-deep sea.
It is not possible to bathe with children in a storm. It is worth noting that even slippers for swimming will not save you from injury, because when you leave the water on the steps, the waves hit your back very hard, more than half of the hotel walked with broken knees, legs, and feet. By the way, rescuers immediately provide help, bandage, smear, etc., then they must ask for the room number. We had a type of food AL on account of us this medical assistance not included, but I do not know whether it was free or not. When the sea storms there, the water clogs up, right up the steps.
The second danger is at the beach when the tide is out. The beach is gorgeous, the water leaves, a huge strip of sand appears, and at the same moment a stranded n-th cloud of kilometers looms, to swim you go, go, go and all the time knee-deep, sad because the water in September is like fresh milk - +28 degrees ... The danger is in the next one where sea rays are found knee-deep, and apart from jokes there are not 1-2, but where about 10 swims, they are very large and poisonous in size. Where towels are issued in all languages with pictures, there are warnings that they float here everywhere and what to do if he stung you. It is worth noting before our eyes people have been stinging more than once, and an English woman's grandmother and a young man. The fact is that the color of these stingrays is like sand and almost when you walk you cannot see them, and God forbid you hook him or even worse step on, the stingray has a tail 30-40 cm long, with this tail it hits you right under the knee. Again, swimming slippers will not save! In general, I will not tell all the passions about him, who dares to go, read on the Internet what a stingray is.
When the tide is out, the sea is knee-deep and even where deep it is completely covered with starfish. By the way, they are alive and prickly, that is, without slippers for swimming it is very, very unpleasant to walk in the water !!!
There are very few sun loungers on the 600-meter beach strip! Although space allows, in the second half, finding an empty seat is problematic, as well as getting a towel. A lot of tourists swore how so where are the sun loungers, but unfortunately they do not even have some kind of spare to put.
If you have AL food, the bar on the beach is free - ONLY drinks on the list.
It is worth noting that the mini bar in the room is paid! Therefore, people took it from the beach and carried it to the room.
Wi-Fi is paid everywhere. Moreover, it is very expensive, 30 minutes - $ 7. The speed is terrible.
Nutrition. It is very strange that they never considered themselves fussy in food, but we walked around 3 and 4 circles with this unfortunate plate, because there was no real tasty thing to take. We really didn't like it. For 10 days it was 3 times that they fried shrimp and fish on the street, served lobsters and oysters. True, they had a very big Muslim holiday, Eid al-Adha, which lasts 3 days, so I will not say in the rest of the weeks they also feed like that or not. It was a Mexican evening - when it was not possible to eat, everything was in Chile. Sushi and a lot of Indian-Thai food were constantly provided. Soups - solid soup puree of broccoli, carrots, tomatoes, potatoes - and all this is powder, from instant bags. Desserts in small such spread out plastic plates and glasses, a portion of 2 cm by 2 cm (for one bite), desserts for 10 days did not change at all.
In general, for the entire period of travel, for the first time, we saw that salads and desserts would be packed like this in small plastic, very small plates - this would not eat much;) Moreover, they are not disposable !!! Well, in other respects, okay, because it is not tasty.
Rooms are cleaned only by men, in other matters, as the conclusion was removed - bad!
Moving around the territory is possible only by electric cars, we lived in the HOTEL building on level 6, there are only about 12 of them, once we went to the beach on foot it takes about 15 minutes down and 20 minutes ago, because you need to go down a huge mountain. Therefore, all the other 9 days you cannot do without electric cars.
Speaking of entertainment, they had several times a week like a party on the beach with DJs, we went once and realized that it was in vain. There were no people there at all, a couple of men were sitting, Muslim pipes were smoking and that was the whole party. By the way, for some of them the entrance is also paid!
The pools are beautiful, but it's very hot by the pool, even though the wind blows from the sea on the beach, and the pool is still calm. And the water in the sea is 1000 times better than in the pool, and most importantly it is warmer :)
Honestly, the hotel is beautiful, very colorful, in a village-village style for a lot of money - it's not worth it. We were in the OAU 3 times, and were not satisfied!

Dear friends and colleagues!

We would like to inform you about special traffic rules that will be introduced in the emirate of Ras Al Khaimah during December 31, 2019 and January 1, 2020:

As the emirate prepares to meet New Year with an attempt to break two Guinness records for the longest pyrotechnic show and drone show, access to Al Marjan Island will be restricted from 11:00 a.m. on 31 December.

The only vehicles that are allowed access are taxis, Uber, public transport and private vehicles featuring a unique badge sticker (Rixos Bab Al Bahr management will provide upon request for their guests).

At 23:00, all major roads leading to Al Marjan Island will be completely closed. This means that after this time, not a single vehicle will not be able to reach hotels until roads are reopened around 03:00 on January 1, 2020.

Best regards, Pegas Touristik.

Dear friends and colleagues!

BIG5 is a mandatory surcharge (increased rate) that the hotel applies during exhibitions in Dubai. However, this does not provide any benefits for guests, no admission tickets.

The system reflects the mandatory surcharges that are shown in the guest voucher, even if they do not provide any benefits, this is simply an additional charge for the room rate on certain special dates.

Best regards, Pegas Touristik.

Dear friends and colleagues!

By the decision of the Government of the Emirate of Fujairah, due to unfavorable weather conditions, the beaches in this emirate are closed for use indefinitely.

Update 11/20/2019: the beaches are currently open. However, due to the rainy season, the hotel may decide to temporarily close the beach for a day or a few hours. But these are exceptional situations.

Best regards, Pegas Touristik.

Rixos Bab Al Bahr "Fortress of the Union" event

Dear friends and colleagues!

Please note that the UAE Armed Forces are initiating the Alliance Fortress event to showcase and highlight the role of a highly trained military force in protecting and defending the nation and its people. This is the 6th Union Fortress event and will be the largest public demonstration of the UAE Armed Forces to be held in Ras Al Khaimah, Al Hamra (next to the hotel Beach Hotel Apartment) November 1, 2019 at 4:30 am. Activity zones open at 10:30. The event is open, admission is free for everyone.

The Al Marjan Island road will be closed from 10:00 to 19:00 on Friday, November 1, 2019. Please see the enclosed road closure map.

Best regards, Pegas Touristik.

Dear friends and colleagues!

We inform you that in accordance with the UAE legislation, the age of majority in this country comes at the age of 21, for this reason, independent accommodation of underage guests in hotels is prohibited, i.e. The minimum age for individual guests to check-in at any UAE hotel is 21 years old; any guest under the age of 21 must only be accommodated with parents who, according to local laws, must be over the age of 21.

Best regards, Pegas Touristik.

Dear friends and colleagues!

The emirates of Ras Al Khaimah and Dubai are subject to a tourist tax.

When staying at any hotel in the Ras al-Khaimah and Dubai regions, the tourist must pay the tourist tax in accordance with the category of the hotel in which he stayed. Tourist tax is paid in the local currency of the country - the dirham (AED).

Hotels 5 * - 20 AED
Hotels 4 * - 15 AED
Hotels 3 * - 10 AED
Hotels 2 * - 10 AED
Hotels 1 * - 7 AED
Standard Hotel Apartment - 10 AED
Deluxe Hotel Apartment - 20 AED
Superior Hotel Apartment - 15 AED
Motels - 7 AED
Holiday Home Deluxe - 15 AED
Holiday Home Standard - 10 AED

This fee is charged directly by the hotel for each night in any room category in the hotel. The tourist must pay the tourist tax on his own when checking into the hotel.

Best regards, Pegas Touristik.

Tourist tax in the UAE

Dear friends and colleagues!

When staying at any hotel in the Ras al-Khaimah region, UAE, the tourist must pay the tourist tax in accordance with the category of the hotel in which he stayed. Tourist tax is paid in the local currency of the country - the dirham (AED).

Hotels 5 * - AED 20 / per room / per night

4 * hotels - AED 15 / per room / per night

Hotels 3 * - AED 10 / per room / per night

Hotels 2 * - AED 10 / per room / per night

Hotels 1 * - AED 7 / per room / per night

Motel - AED 15 / per room / per night

Holiday Home Deluxe - AED 15 / per room / per night

Holiday Home Standard - AED 10 / per room / per night

1 UAE dirham (AED) = 0.27 US dollars (USD) = 16.73 rubles (RUB) *

This fee is charged directly by the hotel for each night in any room category in the hotel. The tourist must pay the tourist tax on his own when checking out from the hotel.

Tourism Dirham applies: for tours with accommodation after 01.11.2015 (inclusive), full payment for which was made after 07.10.2015;

if the hotel room was booked after 11/01/2015 (inclusive);

if the period of the guest's stay at the hotel is after 01/31/2016, and full payment was made after 10/07/2015;

when staying at the hotel for less than 24 hours (with or without overnight stay) with accommodation after 01.11.2015;

on study tours (FAM trip) with accommodation after 01.11.2015;

with bonus, free placements after 01.11.2015.

Tourism Dirham does not apply:

if the hotel room was booked and paid in full before 10/07/2015, and the period of the guest's accommodation until 01/31/2016;

if the period of the guest's stay at the hotel is up to 01.11.2015 inclusive (the payment period is not important);

for late check-out.

Best regards, Pegas Touristik.

No news of this type

Consent to the processing of personal data

I hereby, being the Customer of the tourist services that are part of the tourist product, and the authorized representative of the persons (tourists) specified in the Application, give my consent to the Agent and his authorized representatives to process my data and the data of persons (tourists) contained in the Application: surname, name, patronymic, date and place of birth, gender, citizenship, series, passport number, other passport data indicated in the passport; residence and registration address; home and mobile phone; E-mail address; as well as any other data related to my personality and the identity of the persons specified in the Application, to the extent necessary for the implementation and provision of tourist services, including those included in the tourist product formed by the Tour Operator, for any action (operation) or a set of actions ( operations) performed with my personal data and the data of persons specified in the Application, including (without limitation) collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data, as well as the implementation of any other actions provided for by current legislation Russian Federation, using automation tools, including in information and telecommunication networks, or without using such tools, if the processing of personal data without using such tools corresponds to the nature of the actions (operations) performed with personal data using automation tools, that is, it allows in accordance with the given algorithm, the search for personal data recorded on a tangible medium and contained in card files or other systematic collections of personal data, and / or access to such personal data, as well as for the transfer (including cross-border) of these personal data to the Tour Operator and third parties - partners of the Agent and the Tour Operator.

The processing of personal data is carried out by the Agent and his authorized representatives (the Tour Operator and direct service providers) in order to fulfill this contract (including, depending on the terms of the contract, for the purpose of processing travel documents, booking rooms in accommodation facilities and with carriers, transferring data to a consulate of a foreign state, resolving claims issues when they arise, submitting information to authorized state bodies (including at the request of courts and internal affairs bodies)).

I hereby confirm that the personal data transferred by me to the Agent is reliable and can be processed by the Agent and his authorized representatives.

I hereby give my consent to the Agent and the Tour Operator to send me emails / newsletters to the e-mail address and / or mobile phone number provided by me.

I hereby confirm that I have the authority to provide the personal data of the persons specified in the Application, and I undertake to reimburse the Agent for any costs associated with my lack of appropriate authority, including losses associated with the sanctions of the inspection bodies.

I agree that the text given by me of my own free will, in my interests and in the interests of the persons indicated in the Application, consent to the processing of personal data is stored electronically in the database and / or on paper and confirms the fact of consent to process and transfer personal data in accordance with the above provisions and take responsibility for the accuracy of the provision of personal data.

This consent is given for an indefinite period and can be revoked at any time by me, and in terms of a specific person, the subject of personal data specified in the Application, by the specified person, by sending a written notification to the Agent by mail.

I hereby confirm that my rights, as a subject of personal data, have been explained to me by the Agent and are clear to me.

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This Consent is an attachment to this Application.

The hotel is located in the emirate of Ras Al Khaimah. Distance from Dubai Airport is 94 km (1.5 hours drive). Distance from Al Maktoum Airport - 103 km. The distance to the center of the emirate of Ras al Khaimah is 15 km.

HOTEL INFORMATION

The Village at The Cove Rotana Resort is new part of The Cove Rotana. The hotel opened in June 2017.
The hotel has rooms for people with disabilities, provide a wheelchair.
The following cards are accepted for payment: Visa, MasterCard, American Express.

Beach

Guests of the hotel can use the beach at The Cove Rotana, umbrellas, sun loungers, towels are provided free of charge. Guests can also use the pools at The Cove Rotana apart from the Sunset Pool.

Infrastructure

Veranda Restaurant (international cuisine)
Lobby Cafe The Lounge
Poolside cafe
Outdoor pool, water temperature controlled
Mini water park with slides for children and adults
Fitness center (free)
Gym (free)
SPA center (paid)
Beauty salon (paid)
Score
Currency exchange
Parking (free)

Important

The hotel will charge a deposit of AED 500 per stay.
Pets allowed: no.
Free buggies run around the territory for the convenience of guests' movement.

The hotel has Russian speaking staff.

When booking a 2 + 1 and 2 + 2 tour, please read the rules for booking extra beds in the UAE.

ROOMS

The hotel has 145 rooms.

The rooms include: bathroom, bathrobes and slippers (free of charge, on request), hairdryer, central air conditioning, satellite TV, telephone, iron and ironing board (on request, free of charge), tea and coffee making facilities (free of charge), Wi- Fi (free), safe (free). Size add. beds 180x100 cm.

Housekeeping: daily.
Linen change: daily.
Additional room service (paid)

Room categories:

Village Classic Room - area: 37.5 - 41 sq.m., maximum occupancy 2 + 1 or 3, one room, bathroom (shower only), King (180x200 cm) or Twin (120x200 cm) beds. There is no sofa. There is no balcony. When placing 3 PAX add. bed included. When placing 2 + 1 add. the bed is not included and guests can order an extra bed upon arrival at the reception (for a fee, upon availability), it is not guaranteed in advance. There is a connection number

Village Classic Room Balcony - area: 40 - 48 sq.m., maximum occupancy 2 + 1 or 3, one room, bathroom, balcony. There is no sofa. When placing 3 PAX add. bed included. When placing 2 + 1 add. the bed is not included and guests can order an extra bed upon arrival at the reception (for a fee, upon availability), it is not guaranteed in advance. There are no connect numbers

Village Family Room - area: 44 - 46 sq.m., maximum occupancy 2 + 2 or 3 + 1, one room, King bed only (180x200 cm), no interior door, there is a sofa (120x59 cm, cannot be folded out), bathroom room, balconies in some rooms.

Village Family Premium Room - area: 56 - 62 sq.m., maximum occupancy 2 + 2 or 3 + 1, two rooms: living room, bedroom, King bed only (180x200 cm), interior door, living room has a sofa (120x59 cm , cannot be expanded), balcony or terrace, bathroom, guest toilet.

The hotel has rooms for people with disabilities.

The prefix PROMO means a limited offer per room category.

FOOD CONCEPT

UAI - concept starts at 14:00 on the day of arrival and ends at 12:00 on the day of departure

The Veranda Restaurant
Breakfast 07:00 - 11:00
Lunch 12:30 - 15:30
Dinner 18:30 - 22:30

Snacks:
11:30 am to 12:30 pm at The Village Pool Bar
Snacks and sandwiches at the Breakers Beach bar from 12:30 to 15:30
From 4:00 pm to 5:30 pm at The Village Pool Bar
From 02:00 to 06:00 at The Village Lobby lounge "Midnight Snacks"

Beverages:
From 11:00 to 23:00 at Veranda, Terrace and Pool Deck (soft and alcoholic drinks)
From 23:00 to 02:00 at The Village Lobby Lounge (soft and alcoholic drinks)
02:00 - 06:00 at The Village Lobby Lounge (soft drinks)
From 10:00 to 21:00 soft drinks at Breakers Beach Bar
11:00 to 21:00 alcoholic beverages at Breakers Beach Bar

11:00 am to sunset Lagoon Pool Bar

From 19:00 to 23:00 Sunset Pool Bar

Alcoholic drinks are served from 11:00 to 02:00

Soft drinks
Water: Sparkling and non-carbonated water of local brands
Chilled packaged juices: mango, orange, apple, pineapple, grapefruit, tomato, cranberry
Hot drinks: tea and coffee (Espresso, Latte, Cappuccino, Americano)
Soft drinks: Pepsi, Diet Pepsi, 7up, Diet 7up, Miranda, Soda Water, Tonic & Ginger

Alcoholic drinks
Wine: Red Wine Rain Dance Estate Dry
Beer: Carlsberg and Becks
Spirits: Gin, Tequila, Whiskey, Rum, Vodka, Brandy
Cocktails: Tequila Sunrise, Pina Colada, Screwdriver, Cuba Libre, Whiskey Sour, Vodka Cranberry, Long Island Ice Tea, Bloody Mary & Margarita, and other combinations of the above drinks

The concept does not include: Breeze Bar, Sunset Pool, room service, mini bar

According to the UAE rules, alcoholic beverages are not provided to persons under the age of 21.