Today it is difficult to surprise people with familiar sights; ocean shores and palm trees are already a thing of the past. Now tourists are interested in all sorts of delights, which include industrial or social tourism.

What is the secret of popularity? Many office workers have no idea how factories work, and some are eager to see production. Moreover, this is a fashionable destination with virtually no competition, which is one of the few types of tourism activities for industrial zones or post-industrial centers.

Industrial excursions gained particular popularity in the early 2000s, when many “stopped” industrial facilities and disbanded military units appeared. Today everything has begun to change dramatically: people again feel the desire to develop and travel. Moreover, the start came from where many did not expect, the industry was “warmed up” by games. “Metro 2033”, the cult series “Fallout 4” and the newly discovered “Stalker” did the main thing, showing the audience the dark beauty of the post-industrial world.
If you are from Chelyabinsk, Magnitogorsk or any industrial city, you can start working on your client base.

Make it interesting, and most importantly, unusual route for an industrial excursion, it’s not difficult. Any city, especially a large one, has industrial zones in addition to historical attractions, museums and architectural monuments. Particularly exciting are old, abandoned sites, oil and coal mines, or fully operational enterprises.

Objects for industrial tours

Take a closer look at your city and you will see many places that will pique the interest of visitors. Moreover, it could be the capital or distant and almost forgotten towns.

Examples for carrying out industrial excursions in Russia:

• Khavrinsky unfinished building (Moscow): the facility is located in Moscow and attracts the attention of extreme sports enthusiasts with its legends and myths. Today the ruins are surrounded by a fence and are guarded. You can enter the abandoned hospital building only with special permission.
• Blue Crystal (Moscow): a high-rise building that was built as an educational and business center. The object may be interesting for excursions.
• Old Nevyansky plant ( Sverdlovsk region): object of the metallurgical industry. Currently, it is one of the attractions for guests of the region.
• “Fallen factories” (Baikalsk, Chapaevsk, Asbest): excursions are conducted to the sites of enterprises that have ceased to exist.
• Metallurgy (Magnitogorsk): a region of heavy engineering, has many objects that are of interest throughout the world.

How to organize an excursion tour to an industrial zone, where to start

To organize such an excursion, it is necessary to develop a route. Knowing the city well, this is quite easy to do. You just need to highlight several starting points for a self-driving tour and a walking tour. After execution road map with a list of routes, you must place it on the website.

Website creation. An important point for any tourism activity. Important point– the site should offer several tours with different routes.

Tours to the territory of factories and non-operating industrial “attractions” differ significantly in organizational issues. This is due to the convenience of access, the opportunity to spend some time directly on site and the safety of tourists. It is better not to linger in the emergency buildings of old workshops and follow the route.

How to organize a tour of an existing enterprise

It is necessary to request permission from the plant management for possible visits to the enterprise by a group of tourists. This is due to the need to obtain a pass. The probability of success in this case will not be 100%, and the time of the excursion is chosen by the enterprise, as well as by the responsible person from its staff.

When planning an excursion, it is imperative to study the history of the development of the plant, which is an excursion object. The group leader must understand the equipment and know what each object is, have accurate information and clearly answer questions.

An important point is the form of ownership of the object; if it is a state company, it is quite possible to obtain permission to conduct tours.

Excursions to inactive objects

Excursions can be scheduled for a specific date or conducted on an individual basis, so you need to set a collection date for tourists.

Development of an event plan. It is necessary to lead the group harmoniously. Attention should also be paid to the placement of people and the movement of the group. It is important that all visitors can hear the guide’s story and see everything interesting places and features of the object.

Types of excursions, details about the main things

There are three types of excursions to the industrial zone:

• External: the tour takes place in the city and near an industrial site. This type is classified as introductory, as it does not allow you to see the work of an industrial company from the inside. Such excursions are of interest to city guests who want to see all the sights of the region in a short period of time.
• Internal: a group of tourists has the opportunity not only to inspect objects from afar, but also to plunge into the atmosphere of the company. It is worth noting that you can visit the industrial zone only after a preliminary agreement with the company management. It is also necessary to take into account the possible presence of a access system at the enterprise.
• Stalker: the group is invited to visit abandoned enterprises, plants, factories, military bases. In Russia, stalker excursions are also conducted in old “extinct” villages.

Excursions to an industrial zone are the best marketing tool for a certain territory. That is why it is worth considering this direction not only for private entrepreneurs, but also for local authorities in order to attract investors to a certain facility.

How much money do you need to start?

To organize activities you will need to invest 10 thousand rubles. The experience of “experienced” entrepreneurs shows that industrial tourism does not require significant costs. The exception is for self-driving tours; you need a car with all-wheel drive and an average level of comfort in the cabin. The costs in this case will be from 700 thousand rubles, which also includes the price of the vehicle. The most difficult thing is to plan a route along “abandoned” roads. This word should mean not only enterprises, but also empty villages. This is also an ideal place for local organization. You will need a full-fledged campsite or camping, if you are planning a tour for several days. In this case, the costs will exceed 1 million rubles.

The simplest version of city excursions will require no more than 5 thousand at the start of the activity. Low investments must be compensated by the organizational talent of the entrepreneur, since absolutely all the work will be done by him.

Working with tourists (continued)

Always weigh what you say carefully. Use reputable sources, double-check the information several times. Even if incorrect information occurs frequently, this does not make it correct and there is no need to tell it to tourists. Preferred sources of information are scientific lectures, specialized museum publications, local history magazines, and books written by historians. Television, newspapers, magazines, and the Internet are in last place, because... unverified or distorted information prevails there.

You can read what the “excursion”, created from stories, fiction, TV shows and modern books, turns into here:
" Night excursions are one of the favorite summer entertainments for bored citizens and curious guests of the capital, which was confirmed by the sold-out crowd last night. Yours truly couldn’t help but poke his nose into this industry, grabbing a barley notebook) I highlight nonsense italics, I’m commenting offtopic. As we were leaving Sukharevskaya, the first to suffer from the guide’s imagination was the Sukharevskaya Tower that had previously stood there:

When building a story, do not forget that in the group there are people who perceive information differently: the majority, of course, are visual learners, but there are also kinesthetic and auditory learners. Therefore, when describing objects, use words that characterize not only the width and volume of the house, but also the bright color of the stained glass windows, the rustling of leaves near the house, and the unevenness of the bricks in the masonry. There are people for whom it is enough to look at the monument, and there are those who need to touch and feel it to get to know the object.

The guide only conveys information taken from trusted sources. He does not express his own opinion, much less impose it. People go to relax, to learn something new, but not to receive moral instruction or initiation into any religion. There should be no pressure or aggression in the tone of the conversation. People feel this and then the trip turns into torture, into the imposition of an opinion.

"As a professional historian, I know very well how to captivate an audience interesting stories on historical topics. For my lectures, I prepared dozens of examples so that the recorded lecture would not be too “dry” and academic, so that the listeners would be interested. There is no need to prepare lecture-level material here. It is enough to know the basic facts and tell tales on this topic, fortunately there are more than enough of them.
This is what happens abroad. Besides the fact that the general level of knowledge of guides is an order of magnitude higher than in Moscow travel agencies, no one tries to teach tourists about life, preach to them their religious views and political views. Perhaps this is due to the fact that a slightly different contingent goes on excursions there. Although I can’t say that local routes are ridden by people who have never seen anything in their lives or been abroad. But why is the level of “export” guides so much higher than the level of “homegrown” ones?
We rode back without a guide, avoiding a rather boring lecture about his religious views mixed with leavened patriotism. And I don’t envy the part of the group with whom he stayed, despite the fact that they had the opportunity to just walk around this incredible city...."

Tell the story in an interesting, expressive, exciting way:
"...we were taken on an excursion to Lomonosov. The guide spoke so boringly that I wanted to hang myself! It's just torture."
“...during the guide’s story about the defense and surrender of Odessa, the men cried (they actually wiped away their tears)”

If you are going to lead a tour of the temple, you need to obtain permission (blessing) from the priest in advance. If you receive it, do not forget that the story must be told in a relatively quiet voice, without disturbing the believers in the temple. A loud voice is inappropriate in a temple. It is also worth remembering that they do not stand with their backs to the altar or icons. You can stand sideways to them or slightly to the side, forming a triangle with the group.

The story should be interesting, comprehensive and not turn into a dry description of facts. For example, you drive past an enterprise, a TV tower, Mosfilm, botanical garden- tell us what interesting excursions there are, how you can get on them, how to get here.

“Yes, this is the problem with many storytellers and tour guides: they do not always understand that their interlocutors may be interested in the reasons for unusual (illogical) technical solutions, and not just the history of creation.”

"We went on a tour of Minsk on July 25. I liked Minsk very much, but the guide Margarita did not. The tour was not educational, just dry historical facts, dates. Margarita herself was languishing in the heat and constantly complained that she felt bad."

Speak rather slowly and with expression. The pace of speech and its delivery should be such that you want to listen, so that you can remember and comprehend what you heard. Otherwise it might look like this:

"...I was simply dumbfounded. Not only did my brain not have time to digest the information, it simply did not perceive some of it :-) The guide spoke very quickly, very self-confidently, not always coherently and things that contradict school textbooks (in particular - about the education of St. Petersburg)"

"...the guide, a young girl, a student, spoke very carefully and to the point about the city and the legends of the city. At the end of the excursion there was applause on the bus, the guide and driver were somewhat embarrassed. :) And we didn’t even want to leave them"

Summarize what you saw, summarize what was said. This will help tourists better remember and understand what they saw.

“I was convinced that a guide is still needed, because he structures what he saw and heard.”

If they try to interrupt you with a question in the middle of the story, don’t pay attention. When you finish the story, you can turn to the person and ask him to repeat his question.

If during the story something sudden happens around that distracts people's attention (for example, a wedding procession, dogs, squirrels), it is worth taking a short pause and then continuing.

When building a story, speak from the general to the specific. First, tell us where we are, what surrounds us, and then proceed to describe a specific object. You cannot start the story right away with some story that happened in a certain house. People simply will not understand what kind of house we are talking about, where to look and where they are in general.

Use logical transitions. Don't jump from fact to fact. No one needs a bunch of little information. Fragmentary information is difficult to digest.

When you speak important information, give a link to the sources. Otherwise, your speech may be considered unfounded or fiction.

It is clear that after the three hundredth or thousandth time it is difficult to tell it as if it were the first time. But still, people’s opinions and the emotions they receive about the walk depend on your acting talent and inspiration.

“And most of all I remember the guides, who are included in the ticket price, and I listened to lectures from as many as three. They talk so vividly, with soul and in colors! I even started recording the last, third girl guide on a voice recorder.”

The guide is an organizer, but not a driver of people. If you work in a group all day, it would be appropriate to warn everyone before the start of the trip that at the exits you will first tell something interesting for 5-10 minutes, and then - free time. Because people are often nervous, they look at you - they worry that they won’t have time to take photos and buy souvenirs. It is important to give them time for this. Otherwise it might look like this:

“I’ve been to Kostroma once, on an excursion. I was left with a terrible impression - dog-like cold, although the rest of the boat trip was warm. The excursion was crumpled, the guide was a loud, nervous lady, she commanded a lot, told little.”

Don't keep people in one place for too long. 10 minutes is enough. Then people get distracted, worry that they won’t have time to take a photo, and in cold weather they freeze.

Don't wave your arms senselessly, watch your gestures. With your hand movements you direct the gaze of tourists, helping them not only to look, but also to see.

When interacting with people, do not wear sunglasses that are too dark. People should see your eyes, this is respect. If the sun is very bothersome, a wide-brimmed hat will help.

Depending on the position of the sun, during the story, position people so that the sun does not hit their eyes. It's worth it hot weather- place the group in the shade; if it is cold, on the contrary, choose a sunny place, sheltered from the wind.

If lunch is planned on the route, do not forget that the guide is the last one to sit down to eat. First, he must check all the tables - how people were seated, whether everyone has enough cutlery, what exactly was served to tourists (compare with the information from the travel agency). If you travel by bus, make sure the driver is also fed. Guides, drivers, managers dine at a separate table from tourists.

Give us the amount of information that people can absorb. There is no need to overload them with unnecessary facts, abstract topics and specific terms. Take small breaks. They are necessary for understanding and assimilation of information.

How much should a tour guide say? For example, the excursion lasts 6 hours. If this is a walk around the city, then the guide says 6 astronomical hours. If outside the city - 6 academic ones, i.e. every 45 minutes he has the right to take a break for 15 minutes. On the way back, the guide, as a rule, does not speak. Tourists are relaxing at this time, some are sleeping, some are sharing their impressions with a neighbor, some are listening to music.

Sometimes on excursions there are people who lack communication. They ask questions they don't need answers to. They need time and attention. If you have the opportunity, give it to them.

If a tourist expresses his point of view on the information provided and tells a lie, do not argue with him. Everyone has the right to make mistakes. Your task is to give knowledge, and to assimilate it is everyone’s personal job. Maybe he will learn it, maybe he won’t, it’s voluntary.

If you had a country bus tour and you are returning back, warn tourists in advance that the bus goes without intermediate stops to the starting point of the excursion. People should be informed about this in advance. Otherwise, when approaching the city by bus, a procession of “walkers” will be arranged to the driver and everyone will ask him to stop there. Such situations often make drivers nervous. After all sightseeing bus- not a taxi and the driver should not drop off groups of people here and there, slowing down, changing lanes and wasting time. The guide also monitors the travel time. At the end of the excursion, he must document the time the bus stopped when the last tourist left. Otherwise Travel Company will overpay for the duration of the bus transfer.

At the end of the tour, remind tourists that you can answer their questions. And there are usually a lot of questions.

The guide tries to make the walk interesting, filled with reliable information. Moreover, he presents it in such a way that tourists understand and remember a lot. They gain knowledge and the opportunity for further reflection and perhaps independent reading and walking. It's great when the work of one person encourages you to find interesting things in new objects.

At the end of the excursion, be sure to sum up the results - tell briefly where you visited, what you saw. Thank your colleagues for organizing the walk and the tourists for their attention. This is usually followed by applause :) Your reward for a job well done.

State cultural institution

4. organization of the inspection

5. availability of a route

TO features museum excursions should include greater mobility and frequent changes of topics and routes due to the constant development of the exhibition (introduction of new topics, exhibits, partial reexpositions, etc.). The museum tour is limited by the space of the exhibition room. The guide cannot pause during the excursion; its ability to relax and prepare the group to perceive new material is limited. Often, exhibits that appear before tourists in variety and multitude scatter the group’s attention, and the guide has to put a lot of skill and effort into organizing and directing the audience’s attention to the desired exhibit.

All of the above should be taken into account when preparing and conducting a tour of the museum.

Depending on the breadth of the topic and the depth of its disclosure, excursions are divided into overview and thematic. Also in some cases there are cyclic excursions.

The most common type of excursion is sightseeing tour.

Its purpose is to give the visitor a general idea of ​​the museum, its collections, and the exhibition as a whole.

Thematic excursion is a tour of one specific topic. It sets the task of a complete and deep disclosure of the topic while using the maximum of relevant material presented in the exhibition.

Thematic excursions are not possible in all non-state museums. Their presence depends on the profile of the museum, the nature of its main theme, exhibition space, the number of sections and topics, and most importantly, on the variety and richness of museum material.

Cycle excursions For non-state museums, this is a rare phenomenon, since they require combining excursions with a single theme, working with the same group of visitors in a certain sequence for a certain time.

II. Preparation museum excursion

1. The beginning of work on a new excursion is determination of the topic, purpose, range of issues that need to be covered.

All these components of the initial stage of work depend, first of all, on the profile of the museum, the collections that are presented in the exhibition, as well as the demand of visitors.

IV. Guided tour methodology

The main methods and techniques for conducting an excursion are outlined in the process of developing its content. However, they receive specific forms and a complete character only after special testing at the exhibition, in conditions as close as possible to an excursion. The guide must, in practice, choose the most successful methodological techniques for a given exhibition.

The following are distinguished: general techniques conducting the excursion:

2. story

In practice, they all act in interconnection, ultimately forming a single excursion method. Its main requirement is an organic connection between the show and the story, but, as a rule, in the process of conducting an excursion, the show precedes the story. Displaying an exhibit is not a simple demonstration of an object. Each material presented in the exhibition carries with it certain information and plays a certain role. The guide’s task is to convey this to the tourists.

When conducting a specific excursion, show and tell methods are implemented through a number of techniques, such as:

1. verbal or mental reconstruction (recreation of an event based on the materials presented in the exhibition)

2. comparison

3. quoting the exhibited documents (the excerpts read out should be skillfully combined with the display of the exhibit itself, helping to reveal the topic)

Conversation is an integral part of any excursion. First of all, these are the introductory and final parts of the excursion, which were discussed above. Certain elements of the conversation are introduced into the main part of the excursion, having thought through questions for the excursionists in advance.

In addition to showing, telling and talking, which form the basis of the excursion methodology, additional techniques are often used in museum excursions: listening to sound recordings of the memories of participants in the events discussed in the excursion, watching videos, filmstrips, etc. It should be noted that resorting to such methods should be used only in cases where this material is bright, emotional, and rich in information. The duration of such “inserts” should not exceed 4-5 minutes. Otherwise, the attention of tourists will be scattered, and interest in continuing the excursion will decrease.

For a more complete disclosure of the topic, with a small number of exhibits, you can resort to the use of additional, auxiliary material not included in the exhibition: photographs, reproductions, copies, diagrams, maps, drawings, etc. (the so-called “tour guide’s briefcase”).

V. Some rules for conducting an excursion

The success of the excursion depends on many factors. The guide is required to:

Knowledge of the material

Correct speech

Impeccable look

Ability to establish contact with a group, etc.

During the excursion, the guide must arrange the group in such a way that the excursionists, without exception, can see the exhibition material with which this moment work is underway. The guide's place is between the group (1.5 m from it) and the stand. When showing this or that material with a pointer (unless a document is being read out or certain features of the exhibit are indicated), the guide should be addressed to the group and observe its reaction. The guide's indifference to the behavior of the audience, as well as his display of a bad mood, are not acceptable. The guide is a kind of actor. And the success of both the entire work of preparing the excursion and conducting it for a specific excursion group largely depends on how he prepares his role and plays it in public.

VI. Improving the excursion

Before going out with a prepared excursion to a group, the guide must present it to a more experienced and knowledgeable employee for audition, and then the excursion is officially accepted by a commission, which may include representatives of the museum administration, staff members, and members of the Museum Council.

But even after the commission accepts the excursion, the work on it is not considered completed.

It is necessary to continue studying the chosen topic - get acquainted with new publications, clarify information about the exhibits, listen to tours of other guides, analyze the reaction of visitors.

This will make it possible to constantly improve the excursion, make it more relevant and attractive for tourists, and, consequently, increase interest in the museum as a whole.

Travel can be called one of the most popular and vibrant hobbies of a person. Many people love to travel to new places, filling their lives unforgettable impressions from travel. Not every resident of Russia can afford a holiday abroad, but excursions to interesting places in their country are available to them. Recently, the number of people wishing to discover amazing corners of the Russian Federation has increased greatly, and this circumstance has served as an impetus for business people to start the excursion business.

Every entrepreneur has questions: how to open a tour agency, how much money should be invested in the business at the start, whether the business will bring profit and where to start this process. It turns out that organizing tourism activities is not difficult, and a person interested in it can easily build such a business and achieve success in it.

Starting a business - planning activities

Before you start organizing any business, you need to make a plan. It will consist of the following points:

1. Studying market demand and competitors' activities.
2. Choosing an office for a future bureau.
3. Selection of necessary documents for business.
4. Development of excursion routes.
5. Solving transport issues.
6. Recruitment.
7. Advertising campaign.

After collecting, studying and analyzing all the necessary information, the businessman must draw up a business plan for his future enterprise and calculate the approximate costs of opening it.

And now about all this in more detail.

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Studying tourism legislation, preparing documents for business

Having decided to organize a business in the field of tourism, a businessman must study tourism legislation and then prepare the documents necessary to open his own business. The main law that defines the principles of state policy in the field of tourism and regulates the rights and obligations of the owners of excursion bureaus and their clients is the Federal Law “On the Fundamentals of Tourism Activities in Russian Federation" dated November 24, 1996, N 132-FZ.

To better imagine their future activities, experienced businessmen advise beginners to attend special thematic courses, for example, “Organizing a travel agency from A to Z.” Firms and consulting groups conduct such courses on a monthly basis and even provide their students with ready-made sets of all the documents necessary for the excursion business.

To open a tour bureau, a business person in the Russian Federation does not need to acquire a license or other special permission. All that is required of him is registration as an individual entrepreneur or legal entity. As the main documents, in addition to the registration certificate, you will need to have independently developed contracts for the provision of services, contracts with transport companies, museums, public catering establishments, job descriptions for staff, and leaflets for tourists.

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Market demand, study of competition and development of excursion routes

Any novice entrepreneur understands that his business will be profitable if there is a demand for his services. Therefore, to organize a tour desk in hometown, you need to see whether this city, its surroundings or settlements located a short distance from it have a large number of attractions and beautiful places. After all, before you start developing routes to Moscow or Suzdal, or other distant cities, you must first try to conduct excursions closer to “home”. There are many amazing places in Russia with a rich history and beautiful nature.

If there is already a tour desk in the city, it will be useful to familiarize yourself with the offers and routes of competitors. When setting the cost of excursions, you need to focus on the average salary of city residents and think about how much money they can pay for the trip. The main criterion is the availability of the excursion for everyone, and although the price should be made more attractive than that of competitors, it should not be too low.

When developing a route plan, there are several factors to consider. Firstly, you must definitely study the history of your native land, its customs, and get acquainted with the biographies of famous fellow countrymen. To do this, you will need to visit the local history museum, talk with its employees, look through books about your region and chat with old-timers who will be happy to tell you about interesting legends and events of the past.

Secondly, routes should be developed taking into account the age audience. If these are excursions for children, you should definitely introduce elements of entertainment into them, organize playful moments, for example, dress up the guide fairy-tale character, come up with a thematic competition, etc. Children's excursions should not be lengthy, since children quickly lose interest in the same activity.

Thirdly, you need to carefully consider the time spent on each route (from 45 minutes to the whole day), provide stops along the way, and recommend a cafe for lunch. If the excursion takes several days, this requires tourists to spend the night in a hotel and provide them with food.

Fourthly, the plan for visiting city attractions should differ from the plan of competitors; for this purpose, it is advisable to select other monuments for a city tour or, in addition to the main program, include in it “unpromoted” but interesting places, visits to which can be organized for additional fee. The more interesting and more unusual excursion, the more people will want to visit it, since “the earth is full of rumors.”

An important circumstance is the implementation of an advertising campaign. In addition to announcements in the media, handouts, booklets in stores, advertising in in social networks It is imperative to create a website on the Internet, thanks to which more people will learn about the agency, see the excursion plan, and become familiar with their program and prices in detail.

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Office for the tour desk and its staff

Business at the initial stage involves minimal expenses Money. Therefore, the organizer of the bureau is at first almost its only employee. IN own apartment he can receive calls from those who want to go on an excursion or conduct it himself. But over time, having an office becomes a necessity, as does increasing the number of employees. It is better to find office space in a busy place so that it catches the eye of many. A bright sign and a beautiful display window are required. The interior decoration of the office should not be too expensive or extremely “soviet”, but cozy and bright so that the client feels comfortable in it.

The main employee of the bureau is the tour guide. He must be a competent specialist, have a well-trained, pleasant voice, and be attractive. He needs to constantly learn something new about the sights and famous people, adding Interesting Facts in the excursion texts. In addition to tour guides, the company will need an accountant, manager and drivers. The head of the bureau can agree with the transport company to provide a bus for routes on certain days; a larger company has its own transport and drivers.

2.5. Excursion techniques

The effectiveness of any excursion largely depends on the technique of its implementation, the connection between the methodology and the technique of conducting it. There are a number of requirements for the technique of conducting an excursion. These include the guide’s introduction to the group, the correct placement of the group at the object, the excursionists getting off the bus and returning to the bus (other vehicle), the use of a microphone by the guide, adherence to the time allotted for the excursion as a whole and the disclosure of individual subtopics, answers to questions from tourists, etc.

The guide introduces the group. The guide, upon entering the bus, introduces himself to the group. He greets those present, states his last name, first name, patronymic, the excursion institution that he represents, introduces the excursionists to the bus driver, i.e. begins the excursion with an introduction.

It is important that from the very beginning the guide subordinates his actions to the established rules of communication with the group. He doesn't start talking right away. There is a pause that lasts ten to twenty seconds. The first acquaintance occurs; further contacts between the guide and the group largely depend on it. The tourists gradually fall silent, sit down more comfortably, and their attention turns to the guide. The excursionists figure out what the guide is capable of, what interesting things he will tell them, and the guide thinks about how to interest these people, how to rivet their attention to the topic.

With proper organization of excursion work, preparation for it should occur in advance. This is done by excursion organizers or travel agents.

The plot of the excursion must be known to the excursionist in advance. The tourist must know the topic of the excursion. It is extremely important that promotional activities and the purchase of a tour package are separated from the tour by one or two days. This is significant in the sense that during this period of time a certain psychological attitude of the tourist will take place. He will have time to think about it and get used to the plot of the excursion.

Each topic has its own introduction. If the composition of the group is different (for example, local population and visiting tourists, adults and children), the same excursion will have different introductions. The guide pays special attention to the preparation and execution of the introduction, which gives a specific instruction to the excursionists and allows them to establish contact with them.

Excursionists exit the bus (trolleybus, tram). Tourists need to prepare in advance for departure. In cases where this is not done, a significant part of the group remains sitting on the bus, without getting out to observe the monuments at their location. Thus, excursionists lose the opportunity to personally get to know the object.

At stops where the excursion group is provided to exit, the guide leaves first, showing an example to the group and determining the direction of its movement to the object. In cases where other stops are made during excursions, for example, sanitary stops or for purchasing souvenirs, the guide informs you of the exact time (hour and minutes) of the bus departure. It is necessary to require tourists to comply with the regulations for the excursion, which affects the bus schedule along the route. If the parking time on a country excursion is shortened or increased for some reason, the guide informs all excursionists about this.

Arrangement of the group at the object. When developing an excursion, as a rule, several options for accommodating a group to observe the excursion object are determined. This is done in the case when the place determined by the methodological development is occupied by another group or when the sun's rays shine into the eyes, making it difficult to examine the object. There are other reasons that prevent you from using the recommended location. In hot weather, opportunities are used to arrange groups in the shade. In case of rain, there is an option to accommodate tourists under a roof, under the canopy of trees. In some cases, the technique requires that several points be selected to examine an object: distant, if the object is shown together with the environment or other objects; near, if individual details of a building, structure, area, or natural object are analyzed. These features are reflected in the column “Organized instructions for methodological development.” Each guide carefully studies these instructions and, before leaving with the group on the route, clarifies issues related to the arrangement of the group to observe objects. It is also necessary to ensure the safety of tourists when inspecting objects and when crossing highways.

When several groups are simultaneously located at one object, such a distance must be maintained between them so that one guide does not interfere with the other with his story, so that one group does not obscure another object of observation. Known difficulties in meeting this condition are caused by the placement of groups for displaying museum exhibitions.

Movement of tourists from bus to object, from object to bus, between objects is carried out by a group. The guide's place is in the center of the group, several people walk in front, a few next to each other, and the rest behind. It is important that the group does not stretch: the distance between its head and those who come last should not exceed 5-7 meters. The guide must ensure that the integrity of the group is not compromised when moving the group along the route. If the group is extended, not everyone will hear the guide’s story, his explanations and logical transitions that are presented along the way. Experienced guides skillfully guide the movement along the route.

The pace of the group’s movement depends on the composition of the group (children, youth, middle age, elderly people), on the terrain, for example, climbing a mountain, poor road conditions, overcoming ditches in dangerous areas in working workshops, etc.

On a walking tour, the pace of the tourists is slow and leisurely, since the objects on display are located next to each other.

It is more difficult to establish the required pace of movement of the group on a bus excursion. Here, after getting off the bus, the guide does not immediately start moving, especially if the object is located in the distance. He allows most of the excursionists to get off the bus and then, slowly, but not too slowly, at the head of the group heads towards the goal. Approaching the object, he begins his story not immediately, but after the whole group has gathered.

The guide guides the movement of tourists during their independent work along the route. Tourists walk around the object to read the inscription on it themselves, go inside it, and see the peculiar features of the architecture. They climb a hill to determine its height, climb a bell tower, a minaret to make sure of the unusual “step” of the steps of a steep staircase, go down into the fortress moat to determine its depth, etc. These movements of excursionists enrich them additional information and new impressions, make it possible to experience the unique features of the objects, the features of the events to which the excursion is dedicated.

Return of tourists to the bus. During the group's movement, it is led by a guide. When a group boards the bus, he stands to the right of the entrance and counts the excursionists who enter the cabin. This is done unnoticed. Having made sure that all participants of the excursion have gathered, he enters the bus last and gives a conventional sign to the driver to start moving.

It is necessary to avoid counting tourists who have already taken their seats on the bus. This introduces unnecessary nervousness and sometimes causes comical situations, thereby disrupting the course of the excursion.

Guide's place. The guide on the bus should occupy a place from where he can clearly see the objects discussed on the excursion, but so that all the excursionists are in his field of vision. At the same time, sightseers must see it. Typically, this is a designated front seat next to the driver (the seat behind the driver is reserved for another driver). The guide is not allowed to stand while the bus is moving (as well as tourists) for safety reasons.

On a walking tour, the guide should be positioned halfway to the object. Displaying visually perceived objects requires that they be in front of the guide’s eyes, because he analyzes them based on his visual impressions. This is especially important on country excursions, when the guide, while the bus is moving, sitting in his seat with his back to the excursionists, looks out the front window of the bus and talks about what the excursionists are already seeing or are about to see.

Keeping time during the excursion. The methodological development indicates the exact time allocated for the disclosure of each subtopic in minutes. Everything is provided here: a demonstration of objects, a story from a guide, movement along the route to the next one, and movement of the group around the observed objects. The ability to meet the allotted time does not come to the guide right away. This requires a lot of practice, including conducting an excursion with a watch in hand: at home, at a specific object. It is necessary to ensure compliance with time when carrying out a logical transition, covering a single subtopic and main issues. It helps the guide to time the time spent on individual parts of the excursion. Based on this timing, taking into account the listener’s comments, the guide makes appropriate adjustments to his story. Everything unnecessary is removed from the excursion, which leads to time overrun. Often, for reasons beyond the guide’s control, a tour is significantly reduced in time. This is due to the group getting ready for a long time, breakfast not being served to tourists on time, the bus being late, etc. As a result, the excursion starts late. The guide has only one option - to reduce the time allotted to cover the topic. This should be done by preserving all that is important in the content of the excursion and removing the unimportant. To do this, you need to prepare in advance for a possible reduction in excursion material.

Technique for telling a story while the bus is moving. The story while driving on the bus should be conducted by the guide through a microphone. If the equipment does not function well or there is no microphone at all, it is useless for the guide to narrate the story while driving. The engine noise and shaking of the bus limit audibility, so explanations will only be heard by tourists sitting nearby. In this case, the guide gives information about the nearest section of the route before the start of the movement, and during the movement only reports the names of objects or areas. When there are important objects or settlements it is necessary to stop the bus, turn off the engine and only then give an explanation. This must be agreed upon with the driver in advance.

Answers to questions from tourists. In excursion practice, a certain classification of issues has developed. They are divided into four groups: questions from the guide, answered by excursionists; questions posed during the story, answered by the guide; rhetorical questions that are posed to activate the attention of tourists; questions asked by excursion participants on the topic. The first three groups of questions are related to the methodology of conducting excursions, and only the fourth group of questions is related to the technique of conducting excursions. Their content is different - sometimes they are connected with objects, sometimes with the lives of famous figures, and often with events that are not related to the topic of the excursion. The main rule for working with such questions is that you should not interrupt the story and give an immediate answer to them; you also do not need to answer questions at the end of each of the subtopics. This scatters attention and distracts the audience from perceiving the content of the topic being revealed, since not everyone in the group is concerned about these particular issues. Therefore, the guide should answer questions not during the tour, but after it ends. The content of the answers should not be of a debatable nature, that is, cause tourists to want to argue or continue the topic raised in the question.

When making an introduction to the topic, the guide informs his listeners about this order of answers to questions.

Pauses in the excursion. The guide should not talk continuously. There should be short breaks between individual parts of the story, the story and excursion information along the way, the logical transition and the story about the object and the events associated with it.

Pauses serve the following purposes:

The first is semantic, when people use the break time to think about what they heard from the guide and saw with their own eyes. To consolidate factual material in memory, formulate your conclusions and remember what you see. It is important that excursionists have time at each object free from showing and telling for independent inspection, preparing for the perception of what will be shown and told at the next stop;
- the second is to give short-term rest to excursionists. It does not carry any semantic load. This is especially important for those who are not yet accustomed to such an active form of cultural and educational work as an excursion.

Pauses in country excursions are combined with rest, which, in accordance with the existing procedure, is provided to the guide: 15 minutes. after each hour of work (for a guide, an hour of conducting a tour is 45 minutes). This rest can be summed up and used by the guide at the end of the excursion. There may also be pauses during excursions - free time used for purchasing souvenirs, printed materials, quenching thirst, as well as for sanitary stops on long excursions.

Technique for using the "tour guide's briefcase". The contents of the “guide’s portfolio”, its meaning and role in the use of methodological techniques of demonstration are related to the methodology of preparing and conducting the excursion. Each exhibit - photograph, drawing, reproduction of a painting, portrait, drawing, copy of a document - has its own serial number. This determines the sequence of demonstration of this exhibit to tourists.

The exhibit can be shown by the guide from his workplace, handed over to the tourists in rows for more detailed acquaintance.

Sometimes according to methodological development The guide will organize the playback of tape and video recordings. It is important to check in advance the serviceability of the equipment, the availability of the necessary recordings, and ensure audibility for all participants in the excursion. The guide must be able to use this equipment.

During excursions, elements of ritual (a ceremony developed by folk customs) are used. Sightseers at burial sites and memorials honor the memory of the dead with a minute of silence, are present at the changing of the guard of honor, participate in processions and rallies, and listen to mourning melodies. The guide needs to know the procedure for laying flowers, passing tourists at the locations mass graves and obelisks, participation in the guard of honor, a minute of silence, rules of behavior at the Eternal Flame and at the burial sites of heroes of the civil, Great Patriotic War(1941-1945) and other wars. Before the start of the excursion, the guide informs you about everything, emphasizing the importance of observing the ritual when visiting historical places.

conclusions

The importance of issues related to the technique of conducting excursions is difficult to overestimate. Neither a fascinating story about objects, nor methodological techniques for displaying monuments will give the necessary effect if all aspects of its implementation are not seriously thought out, if conditions for observing objects are not created.

Control questions

1. The concept of “techniques for conducting excursions”.
2. Contents of the column “Organizational instructions”.
3. Organizing the work of the guide with the group.
4. Skillful use of excursion techniques.
5. Skills in using excursion techniques.
6. The pace of movement of the group, its significance.
7. Using a microphone. Work in the absence of a microphone.
8. Establishing the necessary order in the group.
9. Use of free time during the excursion.
10. Answers to questions from tourists.
11. Techniques for using visual aids.