Open a ticket office. How to open a ticket point

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Ticket service center

Organization ticket service center on trains, planes, sea and river vessels, intercity buses - the idea, in general, is not new, but quite promising in terms of creating a profitable business, especially during the high summer vacation season.

Today, in Moscow alone, train and plane tickets are sold by about 1,500 different ticket offices. Most of them belong to 10 large agencies that deal exclusively ticketing - selling tickets.

According to expert estimates, more than a quarter of travelers are ready to buy tickets for which the cost will be slightly higher at the box office of commercial structures, so as not to waste their time and nerves in the queues of ordinary railway and air ticket offices. And every year the number of people willing to pay for comfort is growing. Independent ticket offices agree on service fees with the carrier, so their amount differs by a maximum of 50 rubles. Agree, it's not much.

Someone may object - is there a loudly advertised service for online booking of tickets, which RZD appeared not so long ago? Alas, the service turned out to be not very convenient for passengers, and he " e-ticket"- not quite complete. In the form in which RZD offers ticket sales via the Internet, you still need to issue a ticket on a regular form, that is, the passenger still has to arrive at the station and, huddled in line, pick up the ticket at the box office. In addition, via the Internet it is impossible to buy a reduced ticket, as well as to reissue tickets purchased earlier. Clients who have already used new service, note that cashiers at official ticket offices are often not even trained to issue travel documents sold by their own online service. And most importantly, when issuing tickets via the Internet, Russian Railways also takes a commission, and almost the same as independent agents, so it turns out that for your own 125 rubles of an additional fee, you also need to stand in line. In short, the RZD innovation turned out to be clearly crude and inconvenient.

Unlike a hard-to-lift monopolist, small private ticket offices offer their customers not only tickets, but also additional services for delivery of tickets to the office or to the station, they accept payment in various forms. This, as well as the absence of queues and crowding, attracts future passengers to private ticket offices for the sale of railway, air and other tickets. Although it happens that they offer passengers not the most convenient and cheap, but the most expensive tickets.

On practice ticket office pays off in 2-3 years. To start an activity, you will have to not only register a company, but also become a dealer of a major carrier, the same Russian Railways, Aeroflot, etc. For this, by the way, it is necessary to have serious financial resources in the form of bank guarantees and a deposit, because the services provided by large carriers, as a rule, are deposit-based. Large carriers, especially monopolists, work mainly with those agents who may be interested in them with large sales volumes, so most likely new players in this market will have to first become a sub-dealer or representative of a larger ticketing company (ticketing).

Sales Agencies railway tickets live mainly on the so-called "service fees", which are charged in addition to the cost of the ticket, as well as through the sale of additional services. Each company sets the amount of the service fee on its own, on average its value is 100 - 150 rubles, delivery of a ticket to a client's home costs about 250 - 300 rubles.

Let's see what requirements Russian Railways imposes on ticket agents?

The future agent is obliged to equip the premises for the point of sale in advance in accordance with certain requirements. Ticket point (ticket office) must have a convenient location, the presence of nearby competitors is highly undesirable. Another prerequisite is a reliable Internet connection.

Obtaining accreditation will cost the future agent 35 thousand rubles. In addition to the standard set of office furniture and equipment, it will be necessary to purchase a special printer from a specialized company for issuing tickets for 100,000 rubles and connect to the Express booking system, which will cost 15,000–20,000 rubles.

The next obligatory step is to train cashiers in a specialized training center to work in the system. The cost of the courses is about 15 thousand rubles per person.

Another mandatory condition - the agent must have a deposit in the bank, in the amount of at least 10% of the monthly sales volume. Just in case, so to speak.

Thus, in order to fulfill all the requirements of Russian Railways even before concluding an agency agreement, the agent company must spend at least 180 thousand rubles. Further, monthly expenses will include a fee for servicing the Express system (4.5 thousand rubles), the salary of at least two cashiers and a courier. Plus, you will need to keep a deposit, maintain an office, and advertise your agency. And all this will have to be paid back with a service fee of 100-300 rubles from each ticket sold. How feasible is this task?

According to Russian Railways, an average of 560,000–620,000 tickets are sold throughout the country every day, and up to 900,000 during the peak summer period. Independent agencies account for about a quarter of sales, and this, think for yourself, is a fairly decent volume. On ordinary days, a good agency is able to sell 350-375 tickets, service fees for which will bring him a profit of 70-80 thousand rubles. The deposit that the ticketing agency is required to keep with such a volume of sales under the terms of the agreement with Russian Railways will be at least one million rubles. This is hardly an affordable option for small businesses. Small agencies usually sell 60-80 tickets a day, earning 12-16 thousand rubles on service charges. This is already on the verge of profitability, so many of them consider the sale of railway tickets as just one of the services, simultaneously trading in air tickets and tickets for intercity bus routes. And it is right. Multi-ticket service centers attract more customers.

Recently, major independent ticket retail players have been actively developing their sub-agency networks. Working as a sub-agent does not require large investments, but it can be a good source of additional income for service companies in business centers and travel agencies and travel agencies. The rights and opportunities of subagents are limited, they do not have direct access to the booking system, but work through Russian Railways agents and their system. The mechanism of interaction between an agent and a subagent can be different. The most primitive option is when a subagent books a ticket with an agent and sends a courier to him with payment. The most advanced - when the sub-agent works in the agent's system, has in his hands uniform ticket forms and can print out on the spot travel document on your printer.

The table below lists the main points of what is needed to open a point of sale of tickets for railway transport.

How to open a ticket point

Ticket Agent	Ticket sub-agent
Obtain accreditation of a point of sale in Russian Railways. Waiting period - 3 - 4 months. The issue price is 35 thousand rubles. Strict requirements for the location and equipment of the point of sale of tickets.	Conclude an agreement with an agent of Russian Railways. Some agents who develop their retail sub-agency networks can register directly on their website.
Buy special equipment. The cost of the equipment is 100 thousand rubles. The equipment requires special maintenance.	A computer with Internet access is enough.
Arrange a connection to the Express booking system. The cost is 10 - 15 thousand rubles. The monthly payment for the use and maintenance of the system is about 4.5 thousand rubles.	Connect to the agent's system. Typically, such a scheme has limitations: it does not allow you to see the availability, the information may be out of date. It works according to the scheme: sending data to the agent - receiving a response.
Hire a certified cashier or train your own. The cost is about 15 - 30 thousand rubles.	Learn how the system works. It will take one or two days.
Submit a daily sales report to Russian Railways. Keep a deposit of at least 10% of monthly sales.	Transfer to the agent a certain fixed amount as a guarantee for the purchase of tickets (usually about 20 - 30 thousand rubles).

Today on the Internet you can find many offers for those who want to become a representative for ticket sales, both for railway transport and so for flights. To search and book, for example, plane tickets, you can use the services of the largest Russian air ticket search engine Aviasales , which searches and compares airfare prices online for free and finds the cheapest flight prices. In essence, you simply get access and the ability to work with a database of dozens of airlines.

Given the ease of operation of such a business, the number of ticketing sub-agents is growing rapidly. The client needs a service and he does not care if the seller is an agent or a subagent of a transport company, it is important for him to get a ticket at the right place and at the right time. So, there should be enough space in this market, if not for everyone, then for many.

Nowadays, you can purchase tickets by contacting any office of the tour operator or airline. Here you will be helped to choose the best option for the price and time. There are no longer such queues as in Soviet times, thanks to a sufficient number of cash desks.

Ticket offices meet in major cities much more often than railroads. This is explained by the fact that the Ministry of Railways is still a monopoly. At the stations, there are queues and a lot of resellers offering tickets for more popular flights.

Today in Russia 10-15% of all tickets are sold by travel companies. The percentage increases when it comes to international travel. If you buy a ticket from a travel agency, it is not necessary to have a load as a ticket. 50-70% of the cost of the "package" are tickets. Air travel is much more important and more expensive than booking a hotel and organizing leisure activities.

From the outside, it may seem that you just need to rent a room and install a computer to open an air ticket office. In fact, everything is much more complicated. The most important thing here is information. The organization of access to information sources includes many harsh conditions. To sell plane tickets, you must be an agent or sub-agent of the airline whose tickets you are going to sell. All companies have their own requirements. In order to become an agent of a foreign company, you need to register as an IATA accredited agent ( International association carriers). This association imposes very strict requirements for safe equipment, for the level of training of personnel who will be involved in issuing tickets. In addition, IATA only accepts guarantees from a certain range of foreign banks. For membership in IATA, a deposit of $20,000 is required. For a small agency, these conditions are almost impossible to fulfill. In this case, you can conclude a subagency agreement.

Agency agreements allow you to issue tickets on the forms of the air carrier (stocks). First of all, the airline is concerned about the safety of effluents. To avoid loss or damage to stocks, their owners check the reliability of their potential agent's safe equipment (and generally the conditions for storing and filling out forms) and the qualifications of personnel. In case of damage to stocks, a fine will be charged from the agency. The amount of the fine depends on the airline. Approximately $200-500 per form. This is to obtain financial guarantees, in case of termination of the contract, the deposit is returned.

However, in order to become an agent of an airline, it is not enough just to become an accredited agent of IATA or the Transport Clearing House (for agents of Russian airlines).

It is very important to get access to global reservation systems (Amadeus, Gabriel, Galileo, Star or Sirena, for rail transportation - Express). You can connect once or permanently. Such systems allow you to book seats on any flight from anywhere in the world. Access to such systems costs $40-60 per month and $40-100 for a one-time connection (depending on the operator).

You can become an airline agent only if you have experience in organizing flights and a client base, otherwise you will not be interested in the carrier. It is not recommended to use the services of "cheap" transportation. "Playing" on the price difference major airlines, you can save $6,000-10,000 per flight or $30 per ticket.

The majority of flights are in holidays: New Year, May holidays. Due to the fact that the liners often return empty, ticket prices vary. For example, a ticket to Egypt on ordinary days costs about $170, on holidays - $260-280.

In case the travel agency cannot afford the agency of several major air carriers resort to subagency agreements. You can become a subagent of any airline only with its permission and under the conditions established by the company. Although these requirements are no longer as severe as the agency ones. There are sub-agents, as well as commission agents.

They receive about 6-7% of the ticket price. The company itself receives at the same time 5-7% as a commission. However, many airlines have a system of bonus rewards. But since tariff plans are constantly growing, even for large companies it is difficult to receive bonuses regularly.

For a long time there has been a practice of selling tickets via the Internet. A lot of Internet agencies have appeared and you need to be able to “stand out from the crowd”. So, one of these agencies offers booking of air tickets for international and domestic airlines, hotels, car rental via the Internet. It has a specially designed program that allows you to process a huge volume of applications and make real-time bookings (immediately informs about the availability of seats and ticket prices). With such a system, you can see savings in money (booking a ticket without intermediaries), time (filling out a simple form and fast delivery of a ticket by a courier), freedom of choice (dozens of flight options and a lot of special offers). In addition, this system allows you to get a ticket not only with a courier, but also on your own, at the airport or in one of the cities of Russia (even not very large). However, this service is provided for a fee.

The system enables small travel agencies to serve their customers better. It also provides for the commission of travel agencies.

There are difficulties in booking tickets for charter flights. Information about them is available only to the travel agency that organized it. Tickets for "charts" are cheaper than for regular flights. Now, a number of Internet sites allow not only to purchase tickets for the "charts", but also to compare the prices of most carriers and choose the cheapest and most convenient option.

The situation is different in the case of booking train tickets, as MPS is a monopoly. Here, tickets are not booked, but issued, which, in principle, is the same thing.

Moscow Railway(MZhD) entrusted the conclusion of contracts to the Moscow Railway Agency (MZhA). The agreement concluded by the tour operator with the IJA provides for the presence of a railway ticket sales terminal in the company's office and allows the sale of tickets for domestic routes.

The MZHA has no less requirements than the IATA. There are three stages of accreditation: 1 - accreditation of the agent's right to have a contract, 2 - accreditation of the point of sale itself, 3 - accreditation of employees who will work at the point of sale in this company.

Travel agencies independently set the fee, because. The IJA does not provide any commission. The fee for all companies is different, it is about 120 rubles. from the ticket.

There is one caveat in the ticket business. During the season there are too many tours and in order to attract a client, travel agencies may not charge a 5% sales tax. The fact is that when purchasing a ticket from an air carrier, Travel Company as a legal entity does not pay this tax. Theoretically, this tax should be charged to the customer, but...

So, summing up, we can say that it is more profitable to sell tickets, because. MFA does not make commissions. Also, it is much more profitable to have not depository relations with the airline, but to enjoy the maximum degree of loyalty on the part of the airline.

Based on the article by Oleg Krespa, published in the "Business Journal"

Air ticket offices are found in large cities much more often than railway ones. This is explained by the fact that the Ministry of Railways is still a monopoly. At the stations, there are queues and a lot of resellers offering tickets for more popular flights.

From the outside, it may seem that you just need to rent a room and install a computer to open an air ticket office. In fact, everything is much more complicated. The most important thing here is information. The organization of access to information sources includes many harsh conditions. To sell plane tickets, you must be an agent or sub-agent of the airline whose tickets you are going to sell. All companies have their own requirements. In order to become an agent of a foreign company, you need to register as an accredited agent of IATA (International Carriers Association). This association imposes very strict requirements for safe equipment, for the level of training of personnel who will be involved in issuing tickets. In addition, IATA only accepts guarantees from a certain range of foreign banks. For membership in IATA, a deposit of $20,000 is required. For a small agency, these conditions are almost impossible to fulfill. In this case, you can conclude a subagency agreement.

However, in order to become an agent of an airline, it is not enough just to become an accredited agent of IATA or the Transport Clearing House (for agents of Russian airlines).

You can become an airline agent only if you have experience in organizing flights and a client base, otherwise you will not be interested in the carrier. It is not recommended to use the services of "cheap" transportation. Playing on the price difference between major airlines, you can save $6,000-10,000 per flight or $30 per ticket.

The bulk of flights are observed on holidays: New Year, May holidays. Due to the fact that the liners often return empty, ticket prices vary. For example, a ticket to Egypt on ordinary days costs about $170, on holidays - $260-280.

If the travel agency cannot afford the agency of several major air carriers, they resort to sub-agency agreements. You can become a subagent of any airline only with its permission and under the conditions established by the company. Although these requirements are no longer as severe as the agency ones. There are sub-agents, as well as commission agents.

The system enables small travel agencies to serve their customers better. It also provides for the commission of travel agencies.

The situation is different in the case of booking train tickets, as MPS is a monopoly. Here, tickets are not booked, but issued, which, in principle, is the same thing.

The Moscow Railway (MZhD) entrusted the conclusion of contracts to the Moscow Railway Agency (MZhA). The agreement concluded by the tour operator with the IJA provides for the presence of a railway ticket sales terminal in the company's office and allows the sale of tickets for domestic routes.

Travel agencies independently set the fee, because. The IJA does not provide any commission. The fee for all companies is different, it is about 120 rubles. from the ticket.

There is one caveat in the ticket business. During the season there are too many tours and in order to attract a client, travel agencies may not charge a 5% sales tax. The fact is that when purchasing a ticket from an air carrier, a travel company as a legal entity does not pay this tax. Theoretically, this tax should be charged to the customer, but...

Based on the article by Oleg Krespa, published in the "Business Journal"

Increasingly popular is such a business as opening an air ticket office in Russia. The reason for this is that the services of companies specializing in flights are in great demand all over the world. However, the purchase of air tickets directly at the airport, as experience shows, often causes a lot of anxiety.

In order to avoid unnecessary hassle, you can buy a ticket in a separate place. Consideration of such a situation gives serious grounds to assume that the opening of an air ticket office can bring tangible income. In particular, it should be taken into account that the sales figures for plane tickets are growing rapidly.

Underwater rocks

At first glance, the question of how to open an air ticket office seems to be easily solved. However, the organization of such a business entails a number of specific problems that start-up entrepreneurs are unlikely to be able to cope with. Firstly, many newcomers have a false impression of a low entry threshold into this business.

The ticket office, the work that you are going to organize, will require an impressive amount of investment. It should also be remembered that in the first couple of months, points of sale, without much promotion, work at a loss. Since airline tickets do not belong to the category of essential trade items, a significant target audience is required to maintain the necessary sales volume.

Various options for cooperation

To open a cash desk, an entrepreneur must have extensive connections in the agencies of influential companies, which are necessary for concluding profitable contracts. Also a good option is to cooperate with companies whose employees are forced to regularly buy air tickets, going on a business trip.

Thus, you will create a permanent customer base. Another significant factor is the ability to maintain competitive prices. Without this opportunity, it is unacceptable to wonder how to open an air ticket office.

Conclusion of contracts

To date, the organization of the work of the cash desk can be carried out in two ways. The first involves the conclusion of a direct contract with a company that provides air transportation services. The second method says that you can resort to a subagency agreement.

It is recommended to conclude a direct agency agreement only for experienced businessmen who decide to invest in a new direction, as influential air carriers invariably put forward tough conditions. The first is to follow strict rules for organizing and equipping points of sale. It is quite problematic to observe them throughout the entire cooperation.

Failure to comply with this requirement, as experience shows, often leads to all kinds of penalties, as well as termination of contracts. The second condition is the stable redemption of the volume of air tickets agreed in advance. It is clear that start-up entrepreneurs do not have the opportunity to sell all the goods due to the lack of broad base clients.

For this reason, most businessmen enter into subagency agreements. Although the requirements of the agents are not as strict, they are also mandatory. Also, in order to identify possible violations, airline employees conduct regular checks.

Arrangement of premises for an air ticket office

Before purchasing the necessary equipment, it is necessary to carry out work on the preparation of the premises in which you plan to sell airplane tickets in the future. Of course, you should provide comfort and provide visitors with information access.

To do this, you need a pair of monitors that will broadcast the current schedule of aircraft. It is also obligatory to have chairs for waiting customers. The room must be equipped with an air conditioning system. The walls of the ticket office should be decorated in light colors (beige, blue are perfect).

Also, do not forget about the stand, which will provide the opening hours of the point of sale, the main rules of air transportation, as well as any other necessary information. In agreements with agents, one can find requirements for the mandatory presence of a fire-fighting system and an alarm system with alarm sensors in the premises.

Technical equipment

If you are thinking about how to open an air ticket office, then it is important to know that for its normal functioning, you need to purchase a number of equipment. You will need a floor safe designed to store ticket forms and Money; a personal computer with which the reporting will be carried out; standard printer for printing various documents; a device that supports printing on ticket blanks; and, of course, a phone.

In accordance with the requirements of airlines - to carry out activities for the sale of air tickets IATA certification required(International Air Transport Association) and enter into the Airline Settlement System (BSP).

Work under direct agency contracts in the air transportation market is possible only with a few airlines.

For newcomers to the air transportation market, as well as for those for whom the sale of air tickets is not their main activity, obtaining an IATA certificate and complying with all airline requirements is a costly and time-consuming process. As one example - The minimum financial guarantee to get started is $50,000. In addition, there are requirements for the qualifications of employees, safes for storing forms of strict accountability, the need to connect international booking systems to the terminals.

In the process of cooperation - in case of non-compliance with the payment schedule, the agent is disconnected from the settlement system and he loses the opportunity to sell air tickets.

Such a strict practice is connected with the requirements of airlines to ensure the security of mutual settlements.

Who is a sub-agent for air tickets. Differences between a subagent and an IATA agent. Benefits of a subagent.

Subagent is an individual or legal entity that does not have direct contracts with airlines and does not have an IATA certificate, but at the same time cooperates with an IATA agent. The subagent is not directly responsible to the airlines and IATA, but enters into a contractual relationship with a company that is a direct agent of IATA.

How to become a subagent and open an air ticket office

Before starting work, the subagent and the IATA agent must sign a subagency agreement that will govern the relationship between the parties. Depending on the IATA arrangements created, the agent can provide the subagent with the following tools for selling air tickets:

access to an online account with a friendly interface for booking and issuing air tickets;
professional booking system terminals (Amadeus, Saber, Galileo, etc.);
daily newsletters with airline rules;
training in booking systems.

How a subagent can choose which IATA agent to conclude an agreement with. Criteria

The choice of an IATA agent for the sale of air tickets is carried out according to the following criteria:

The amount of the service fee that the IATA agent charges when issuing tickets (in case the a.k. does not pay the commission). And vice versa, the amount of the commission is paid by the agent to the subagent (if the a.c. pays the commission).
Possibility to work with deferred payment, because when the ticket is issued by the IATA agent before payment is made by the sub-agent.
Work in the evening and at night, weekends and holidays.
The presence of a assigned manager for the subagent.
Possibility to provide the subagent with a terminal for booking (in case of sufficient qualification of the subagent's employees) or the ability to work on requests (in case the subagents are not able to book on their own).
Professional booking system terminals (Amadeus, Saber, Galileo, Worldspan, Sirena, Gabriel, Spark, Farelogix, Sandbox, UFS, etc.).
Opportunity to receive additional bonus rewards with a certain volume of sales.
Access to special tariffs for the directions of interest to the subagent, for example, Southeast Asia, USA, European countries, etc.
The IATA agent has access to fares for certain categories of passengers: youth, teachers, students, pensioners, etc.
Availability of own guaranteed blocks for certain directions.
Possibility of booking additional services for air tickets: VIP services, booking of special categories of passengers, transportation musical instruments, animals, sports equipment and gear.
The possibility of providing a full range of tourist services (passports, visas, ground handling, etc.).
Conducting IATA agent training on the booking system, airline products, etc.
Availability of regular mailing according to information from a.k.
Organization of seminars with service providers.
Support for sub-agent passengers in case of flight delays and cancellations, assistance with involuntary refunds or money exchanges in case of force majeure situations with sub-agent passengers.

Undoubtedly, the most important thing in the work is the human factor, the speed of work and the professionalism of the IATA agent's employees, tracking incorrect bookings, and a constructive approach in case of subagent's mistakes.

At what tariffs can a subagent sell tickets

In the air transportation market, as in other markets, the rule is that the more the agent sells, the more possibilities(special fares and conditions) it can get from airlines.

By entering into an agreement with a major IATA agency, the sub-agent can access special rates and conditions that the sub-agent would not be able to get based on its sales volume.

It even happens that a subagent of a major IATA agent has access to the best conditions than a small IATA agency. Special conditions may include:

increased commission rate;
possibility of booking for more long term than it is provided by the general rules;
receiving additional remuneration when fulfilling sales volumes with some airlines.

Along with special conditions, there are a number of special fares that are not available on the websites of airlines or online search engines, as well as are not available in the systems of small IATA agencies.
These rates include:

Tour operator fares provided by IATA to an agency that specializes in certain destinations. For example, TO tariffs can be both in a certain city and in all cities of the country. A feature of these tariffs is the requirement to sell them as part of a travel package.
Tariffs for certain categories passengers: students, teachers, sailors, etc. Access to such rates is also limited to a few agencies in the market. Sales according to the tariff data must be carried out with the provision of supporting documents (ITIC, ISIC, sailor's passport).
Special subsidized rates. Subsidies can be provided as a separate category of citizens (for example, citizens of the Russian Federation flying to certain points. For example, the cities of the Far East, Siberia, Kaliningrad, etc.).
Special group rates. They are divided into 2 categories:
- fixed fares subject to the minimum number of passengers traveling on the same flights;
- tariffs to be agreed on an individual basis.
Block rates. In essence, they are similar to group fares, but the peculiarity of the fares is that the IATA agent guarantees the airline to provide a certain number of passengers on each flight.
Access to special tariffs allows the subagent to sell air transportation on more favorable terms for the end client.

How is the income of the subagent formed (subagent commission) - what income from the ticket can the subagent receive

When selling tickets, the income of the subagent will be calculated based on:

commissions from the fare for air transportation;
service fee of the subagent;
IATA agent bonus for sales volume fulfillment.

Today, when selling air tickets, most sellers of agents or subagents add a service fee to the cost of air tickets, i.e. fee for the provision of services for the selection and issuance of an air ticket. If the pricing of a.k. is built at the expense of service charges, then the income of the subagent will be the difference between the amount paid for the tickets and the net cost of the ticket from the agent. Depending on a.k. the ticket may or may not include a service charge. All IATA agency fees are fixed in the contract with the subagent. The subagent has the right to independently assign its fee to the end client.

If the air carrier provides a commission from the ticket, the IATA agent pays a part of the commission to the subagent in accordance with the contract. The subagent has the right to independently add or not add a service charge to the ticket.

As a rule, the income of a subagent from one ticket is more than the income of an IATA agent from the same ticket.

Options for cooperation between a subagent and an IATA agent

How more work on the order, the subagent takes over - the lower the service fee that the IATA agent charges from him.
In total, there are 4 main options for cooperation:

Work on requests, i.e. when both the selection of flights and the issuance of air tickets are carried out by an IATA agent. This is the simplest scheme that suits everyone, including beginners, with no experience at all.
Work on independent selection of flights in a personal online account with a convenient graphical interface, access to which is provided by an IATA agent. This option may require basic/basic knowledge of air travel.
Work on independent selection of flights in the terminals of international booking systems. As a rule, terminals are provided by an IATA agent. Air tickets are issued by an IATA agent. To work in the terminals, knowledge of working with the reservation system is required. The IATA agent provides training.
Work on independent selection of flights and independent issuance of air tickets in international booking systems. To work according to this scheme, deep knowledge of the reservation system and work experience are required.